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Search Results - ShipRush Support Forums
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  1. Increase polling inteval between SR and osCommerce

    We are using SR desktop with osCommerce. The polling interval of approximately 10 minutes when osCommerce communications new orders to SR is too long. Is there a way to decrease the wait time...
  2. have osCommerce Notify Customers when tracking is provided

    We have installed and are using osCommerce php and it works good with SR.
    When the tracking information is written back to osCommerce, the flag for "Notify Customer" is disabled meaning the...
  3. Re: Change from single PC to Multiuser

    Success.
    While I had access to these same instructions, the terminology does not match that of SR V12 and while I tried several different settings I was not doing something correctly (obviously)....
  4. Re: Change from single PC to Multiuser

    Well, not really.
    I'm at conflict with "Method 1 (via service - preferred method!)" which i want to use.
    But then there is this "Networking a new environment (no ShipRush installed)"
    Which is...
  5. Change from single PC to Multiuser

    How do I change from Single PC to Multi-User? I can't find the information in the documentation or forum.
  6. Re: FedEx Alternate Return Address NAME

    Desktop v12
  7. FedEx Alternate Return Address NAME

    We are going to start using FedEx Alternate Return Address. The problem we have is there is no naming feature for each alternative return (AR) address we use.
    We are one company, drop shipping for...
  8. SR not reporting correct Estimated Delivery Dates

    Hello,
    Using ShipRush version : 11.0.8.7313
    WIN7 Professional 64bit

    We have always had an issue when selecting Available Services, SR responds something to the affect "the date you have set...
  9. FedEx Electronics Document Transfer (EDT)

    Does shiprush support FedEx EDT when shipping from the states to another country (Canada specifically)?
  10. Re: SR 10; Amazon orders claims the FedEx billing address does not match the shipped

    [QUOTE=SYSOPS;52062]Please email into support at shiprush dot com with your My.ShipRush email address so we can review the data that is flowing in from Amazon.


    Please go into Shipping Settings...
  11. Re: SR 10; Amazon orders claims the FedEx billing address does not match the shipped

    [QUOTE=SYSOPS;52060]Does it populate instead with the customer's phone #? If we get the phone # with the order, we use the # on the order.
    -----It populates with the word "none"
    According to...
  12. SR 10; Amazon orders claims the FedEx billing address does not match the shipped from

    Running SR 10.0.0.58364
    Using with eBay & Amazon as a Professional Seller.
    Data imports fine with 2 issues.
    1: when processing Amazon order the phone number does not default to our number. Note...
  13. If a Company name does exist for a customer will it override "Set "To Company" to"

    Using SR v.9.5.0.46146
    Under Handling Orders.
    If i have selected to use the option Set "To Company" to a merge code
    AND
    a customer does in fact have a Company name, will the Company name...
  14. Re: Do I download another version of ShipRush for FedEx?

    Can you have both ShipRush programs running at the same time?
  15. Re: Default setting - Return Shipping Labels

    Dido on this request.
    When we generate a shipping label, we would like to see a Return Shipping Label print immediately and automatically.
    Using ShipRush version : 8.0.0.39332 for eBay with...
  16. Re: Is there ability to import Profile address?

    Is there a database we can edit?
  17. Is there ability to import Profile address?

    Using V8.0.0.39332
    We use 30 different ship From addresses. Is there the ability to import shipping profiles either directly or indirectly into SR?
  18. Re: Address not varified when using Bulk shipping method

    Thank you.
  19. Re: Address not varified when using Bulk shipping method

    When you manually triggered the shipment, did you click on the Address Link to the left of the address area on the shipping form?
    *****Yes. This is our standard operating procedure.
  20. Re: Address not varified when using Bulk shipping method

    How is the address in Order Manager? Apt 1
    A2
  21. Re: Address not varified when using Bulk shipping method

    Label on the left (Apt on A1) was manually triggered.
    Label on the right (Apt on A2) was generated via Bulk Shipping.

    What is telling you the address isn't validated?
    ******That the format...
  22. Re: Address not varified when using Bulk shipping method

    See attached.
  23. Re: Address not varified when using Bulk shipping method

    What level of validation do you have ShipRush set to (basic, robust, etc)?
    *****Robost

    When you say the shipping labels do distinguish between ground and home delivery, that is being done by...
  24. Address not varified when using Bulk shipping method

    Using SR version 7.5.0.36588
    After adding several shipping address to the Bulk shipping method, address are not verified prior to printing.
    I have selected the option "Validate all USA Addresses...
  25. Replies
    7
    Views
    5,485

    Re: Cant change label margin offsets.

    I did a calabrate function from Devices and Printers:ZM400:Printing Preferences:
    TAB: "Advanced Setup"
    Calibrate

    All is well now.
    Thanks again for the outstanding customer support.
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