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Type: Posts; User: SYSOPS

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  1. Re: Differnet order get the same tracking number

    Duplicate tracking is possible in this scenario, as it appears you're using ShipRush UPS Pro. We generate the tracking # internally. To keep this from happening in the future, please refer to this...
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    Re: Override Holiday

    Investigating further. Case 76556

    Thank you,
    SYSOPS
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    Re: Refunds for Voided Labels

    Log into your account at my.shiprush.com and go into settings | ShipRush Discount Postage account | Billing - Postage

    This will show you a list of voided shipments and their status

    HTH,
    SYSOPS
  4. Re: Desktop Integration - ZRush_ShipRush.ocx - License has Expired message

    Yes....the ocx file supports all of the carriers we support via the desktop environment. What is the issue or error you get for postal? Do you have ShipRush Discount Postage installed and configured...
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    Re: Print List of Labels

    We do have different SDK\API options available for direct integration. You may want to have your in-house developer reach out to our Sales Group to discuss those options. Once your own application...
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    Re: Print List of Labels

    It appears you're using our SQL connection to generate the shipments by scanning the barcodes for the orders. Can you explain how you'd like to print shipping labels\postage directly from your...
  7. Re: Desktop Integration - ZRush_ShipRush.ocx - License has Expired message

    Can you launch ShipRush interactively to the system tray without the error? If so....the GUI is licensed properly.

    Secondary question: Are you passing a license value in your code? If so, has...
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    Re: Override Holiday

    Are you using the desktop version of ShipRush (Order Manager)? If so, that may explain the issue. There's also a setting for this on the account in ShipRush Web, which would also need to be unchecked...
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    Re: Override Holiday

    Hmmm...that may be still being controlled by the postal provider we are using to generate those labels, even if you have it turned off.

    Please email to support at shiprush dot com with a couple...
  10. Re: Just purchased ShipRush UPS/FEDEX Basic and installed-What's next?

    You can visit this page, from the folks at Acctivate: http://help.acctivate.com/articles/5398/

    They wrote the custom SQL connection to ShipRush and questions about the SQL query etc should be...
  11. Re: Problems communicating w/ Shiprush Sandbox API today?

    Haven't been any known issues or outages to my knowledge.

    What type of errors have you been getting?

    Thank you,
    SYSOPS
  12. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    Follow up from development:

    The story is that Thailand country code was incorrectly listed in carrier specs years ago, so we had to decommission the value of 181. The correct country code to be...
  13. Re: Barcode not printing for international form 0430 using javascript SDK

    I located this kbase article about this...please review: https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0746.txt

    Thank you,
    SYSOPS
  14. Re: Barcode not printing for international form 0430 using javascript SDK

    If you go into ShipRush Web and reprint the shipment.....does the barcode print properly, or does that also contain the Invalid-C in a box?

    Thank you,
    SYSOPS
  15. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    Thank you for the update. I've opened Case 76086 for development to review further.

    SYSOPS
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    Re: End-to-End Tracking

    We are getting closer on being able to provide end to end realtime tracking of package status in our UI. I cannot tell you when this will be live, but it is under active development.

    SYSOPS
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    Re: Dimensional Weight Scanners

    Nothing available as of yet. It's still on the roadmap for future support.

    Thank you,
    SYSOPS
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    Re: ShipRush integration with SixBit

    We have discussed options with the folks at SixBit. We do offer a different set of APIs that use our web based solution. We cannot tell you if SixBit will move that direction for their new native...
  19. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    First suggestion would be to upgrade to current, v12. If the issue persists after upgrading, we can chase in the current code.

    Thank you,
    SYSOPS
  20. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    Could you provide the Build\Version of ShipRush? Help | About will have that information

    Thank you,
    SYSOPS
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    Re: Not able to print label.

    It's still complaining about the qty x weight issue on the servers at FirstMile. Try deleting a line item from the commodities, and re-add

    See if that helps

    HTH,
    SYSOPS
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    Re: Not able to print label.

    The first item, that has a weight of 2.25lb, has a qty of 2, making just that one line item 4.5lb. That, along with the other items, make the shipment line items weigh more than the indicated...
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    Re: Not able to print label.

    That particular order shows this issue:

    ERROR: Unable apply 'Ship Newgistics Single': Unable to ship: Ship To Address line 2 is too long. Sorry! Please keep it to a length of 35 or less.

    HTH,...
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    Re: Not able to print label.

    I would need an example order number. Looking right now, and I don't see any domestic orders posted.

    Thank you,
    SYSOPS
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    Re: Not able to print label.

    Are you controlling your From information in your Post-in function? I ask, because it looks different than the default address you have on your FirstMile account.

    If you are, it appears you are...
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