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  1. Replies
    7
    Views
    241

    Re: Problem with Quotes in SQL Write-Back

    An update is now available to resolve these two issues.

    Download is available here:
    https://shiprush.com/beta-downloads

    Case 68811 - If apostrophe part of data, causes postback issues in SQL...
  2. Replies
    7
    Views
    241

    Re: Problem with Quotes in SQL Write-Back

    Morning Tim,
    We plan on having an update available for download early next week. It went through testing and we see it functioning here. We will update this thread when it's available.

    Thank...
  3. Re: Testing Shiprush web shipping confirmation--without actually shipping?

    You would need to do a shipment (it does not have to be shipped of course). FedEx and UPS are not supposed to charge for the label unless it was actually tendered to them. Use either of those...
  4. Re: Shiprush Web -- Failing to load javascript resource

    Are you able to hit our demo page for this?

    https://my.shiprush.com/static.shiprush.com/ship.app/demos/javascript-interactive-demo.html

    SYSOPS
  5. Replies
    1
    Views
    78

    Re: sql search fails

    Basic questions as we don't have many details:

    Have you installed any SQL tools on the machine itself and test that you can
    - Connect to the database
    - Run a SQL query against it

    Is the...
  6. Replies
    2
    Views
    163

    Re: Unable to generate/print packing lists

    Packing list printing should now be resolved.

    Thank you for your patience on this issue.

    SYSOPS
  7. Replies
    5
    Views
    137

    Re: Change from single PC to Multiuser

    Good to hear and thank you for the follow up.

    Normally you can simply use the name of the PC that the service is running on.

    SYSOPS
  8. Replies
    2
    Views
    163

    Re: Unable to generate/print packing lists

    Yes apologies. Development is working to fix the issue now. Case 68828. We will alert you when this has been resolved.

    Thank you,
    SYSOPS
  9. Replies
    5
    Views
    137

    Re: Change from single PC to Multiuser

    Since you have ShipRush installed already, check to see if the service is present. For some carriers, it is installed even for a stand alone installation. If the service isn't there, you can manually...
  10. Replies
    5
    Views
    137

    Re: Change from single PC to Multiuser

    Does this help?

    http://www.zfirm.com/Product_Documentation/ShipRush_v12-1_FedEx/Content/Multi-User_ShipRush.htm

    SYSOPS
  11. Replies
    7
    Views
    241

    Re: Problem with Quotes in SQL Write-Back

    Thank you for the detailed write up. Case 68811 has been created for our developers to review further. We will update back to this thread with new information\updates.

    Thank you,
    SYSOPS
  12. Replies
    1
    Views
    191

    Re: Connecting to QBooks

    Looks like you're using the direct connection with QuickBooks. If you are having issues getting ShipRush and QuickBooks to communicate, please refer to this kbase article to re-list ShipRush as an...
  13. Re: How do I map an item SKU to amazon FBA sku?

    OK, Case 51201 is what I am waiting for to give more information for supporting FBA. We will update here once more information is available.

    Thank you,
    SYSOPS
  14. Re: How do I map an item SKU to amazon FBA sku?

    Are you simply trying to map SKUs between webstore types, or something more?

    We have a case open on how to support FBA. Case 51201. Let me try and get some information from that case for you.
    ...
  15. Re: How do I map an item SKU to amazon FBA sku?

    Can you let us know details of your process\procedure?

    Thank you,
    SYSOPS
  16. Replies
    9
    Views
    576

    Re: Problems this morning

    Thank you for that update. We are working with out hosting provider on this. Case 68662. I've added this thread to the case and we will update when we have more information.

    SYSOPS
  17. Replies
    9
    Views
    576

    Re: Problems this morning

    We have not had any reports of this issue after the hiccup we saw first thing this morning.

    Have you rebooted the PC or your internet\router?

    SYSOPS
  18. Replies
    9
    Views
    576

    Re: Problems this morning

    Are you using the desktop application and seeing this error message?

    SYSOPS
  19. Replies
    9
    Views
    576

    Re: Problems this morning

    It appears we had a transient issue with our hosting earlier. That should be cleared now.

    Thank you,
    SYSOPS
  20. Replies
    1
    Views
    184

    Re: DBISAM Error after upgrading

    Error typically means the database is damaged. You can try to restore the backup that was made during the update. Alternately, you can create a new database.

    The backup would have been made in...
  21. Replies
    3
    Views
    252

    Re: UPS Basic Communication Error

    UPS retired the last of their old servers. We had to recode for new SSL\TLS requirements.

    You will need the latest installer from our beta page, found here:
    https://shiprush.com/beta-downloads
    ...
  22. Replies
    7
    Views
    433

    Re: FedEx Rate Shopping Acts Like UPS...

    We've reviewed the report with our QA team. They are unable to replicate the issue described here. If address validation is enabled on the FedEx account and rate shopping is done as described here...
  23. Replies
    2
    Views
    130

    Re: USPS Invalid Service

    Appears there is an issue with one of our postage providers. We've rerouted all traffic to our secondary provider, so the issue should now be cleared.

    Thank you,
    SYSOPS
  24. Replies
    19
    Views
    883

    Re: Unable to Print UPS Labels

    Did you update\upgrade? If so, what are you using ShipRush in conjunction with (where is the address data coming from)?

    Thank you,
    SYSOPS
  25. Replies
    7
    Views
    433

    Re: FedEx Rate Shopping Acts Like UPS...

    OK....Under review. Case 68554

    Will will update with a fix or if more questions.

    Thank you,
    SYSOPS
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