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  1. Replies
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    Re: Amazon Shipping Ground Carrier number

    Apologies for the delay, I was waiting to hear back from development. That is correct, the code for Amazon Ground is 42.
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    3,857

    Re: Chrome cookie/security update prevents login

    I apologize for the delay in response here, this is an issue development has been working through for a number of days. We expect to have a ShipRush Web rollout later this afternoon that should...
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    Re: Integration with Reverb.com

    Hello,

    Our integration with Reverb is now live. Simply go to settings and click "Add Webstore", select Reverb from the list, and follow the steps provided to get started. Let us know if you run...
  4. Re: International / Stamp Printing wrong again on LP2844

    Thank you for the followup.

    If the issue does return, please do send us a picture of the label to support @ shiprush .com, include about what time the label was printed, and we will be able to...
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    Re: A "From" address that we cannot get change

    Looking at your ShipRush Web account, the address above appears to be the default address for all of your shipping accounts still. You will want to log into My.ShipRush.com, go to settings, click on...
  6. Re: On FIMS over 4.4 pound label, no Content box checked

    Thank you for bringing this to our attention. Case 57503 has been opened up to review - we will update here once there is more to share on the issue.
  7. Re: Endicia postage low message popup even though I closed account a month ago

    If the beta update does not help, please call into our phone support at (206)812-7874, option 1, so we can take a look at your shipping system to get a better understanding of what may be going on.
  8. Re: Endicia postage low message popup even though I closed account a month ago

    Your account appears to be in good health, and I do see that shipments are being placed in the new Discount Postage account properly, so this is a bit of an odd error. As a place to start, I would...
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    Re: FedEx LTL BOL not showing dimensions

    Hello,

    We are still working with FedEx to see how this can be accomplished. Would you be able to provide a picture of one of the BoL's you're getting from the FedEx Shipping Manager, showing the...
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    Re: Scan forms not printing

    Hello,

    We currently are not able to reproduce this issue in our test environment. If you could, please give us a call at (206)812-7874, option 1, or email us at Info@ShipRush.com, so we can...
  11. Re: UPS error: " Index was outside the bounds of the array. "

    Hello,

    Sorry for the delay in our response here. This issue was brought up under case number 54197 - and a fix has been developed, and should be released within a few hours. If you are...
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    Re: FedEx Additional Handling Surcharge

    Hello,

    Progress has been made, but this fix is still in development for Desktop.

    If you are shipping with ShipRush Web, we actually should have the fix rolled out within the next few days,...
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    Re: Import Shipments

    Hello,

    Yes, with ShipRush Web you can set international origin addresses for both UPS and FedEx.
    With ShipRush Desktop, it can be done for UPS Basic, and FedEx - though FedEx requires a brief...
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    Re: Estimate shipping between different carriers

    That functionality is available in ShipRush Web, found on our site: My.ShipRush.com. Once you've added all of your shipping accounts, you can enable "Rate Comparison" in settings, and see a combined...
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    Re: USPS rejecting 16 oz. First Class Parcels

    Hello,

    The dimensional restrictions for First Class mail are actually the same as priority: Length + Girth must be less than 108in, so I don't believe that is the issue here. However, please keep...
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    Re: FedEx Electronics Document Transfer (EDT)

    Hello,

    Yes, ETD is supported in both ShipRush Desktop, and ShipRush Web.

    ShipRush Desktop: Full details can be found here -...
  17. Re: How can I find if my version of SR is the current version?

    Just wanted to check in here and mention, per case 50546 you can now find the current download version, and release date, at the bottom of the ShipRush.com/Downloads page. Thank you for the...
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    Re: UPS Labels Printer issues

    Hello,

    First, please confirm these settings within ShipRush Shipping Settings.

    Go to Printers > Label Printer, and make sure
    Printer Type = Zebra GK420
    Printer Name = (Your Printer Driver)...
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    Re: Endicia insurance or USPS insurance

    Would you be able to provide a screenshot showing the error you're receiving? And if you are using ShipRush desktop, what version of the software are you running? You can check that by going to...
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    Re: Repeated time out error

    I would suggest trying general connectivity troubleshooting, which we have some suggestions for in this article:

    https://www.zfirm.com/Knowledge_Bases/shiprush/srxa-0471.txt

    Just skip to the...
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    Re: UPS Rates for 2016

    We expect the 2016 Pro Rates to be available either late this week, or early next week. We will make a general forum announcement once they are available.
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    Re: Unable to print/PDF USPS return labels

    Sorry for the delay in response, we are a little short staffed today. This issue has been opened up for investigation under case number 49876, we will update here once we have a resolution available.
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    Re: Presets not working?

    This issue should now be fully resolved. However, you may need to edit each of your presets, click the checkmark next to the 'Size' field and hit save so that dimensions properly apply when...
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    Re: Bigcommerce Order Import Erro

    Hello,

    We've put out a fix today to cope with the incorrect data we're getting from BigCommerce, which does look like it has resolved the error. We've re-enabled your store, and it appears to be...
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    Re: Stoneedge and ShipRush Setup

    Hello,

    I'm sorry to say that we don't have a lot of insight into the setup process between StoneEdge Order Manager and ShipRush.

    I would ask that you first check to see if ShipRush is able to...
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