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  1. Replies
    7
    Views
    685

    Re: USPS Integration Error

    For postal, you need to setup and use an account called ShipRush Discount Postage (it's our postal offering).

    SYSOPS
  2. Re: Shiprush validation compared to FedEx API validation

    We use their API that's available to developers. Nothing special.

    SYSOPS
  3. Replies
    2
    Views
    94

    Re: End of Day Unable to Process

    Have you checked that the service is running on the server? You could try to simply restart the service as well, without rebooting the entire machine. Does that resolve the error?

    If the service...
  4. Re: Shiprush validation compared to FedEx API validation

    We wouldn't be able to tell you much about FedEx's own API and what they require for validation for a direct connection. Typically, in ShipRush, the validation is enabled by default, and is run at...
  5. Replies
    1
    Views
    89

    Re: How to I ship via UPS?

    You would need a UPS account to add as a carrier in our software. If using the desktop version of our software, you'd also have to purchase a license for the desktop version. If using the web version...
  6. Replies
    3
    Views
    418

    Re: Amazon tracking not posting

    These shipments should update in the next few hours. There was an internal change on the Amazon side that caused this issue.

    Thank you,
    SYSOPS
  7. Replies
    5
    Views
    597

    Re: create and download shipping label

    Are you sending this to your own sandbox account, or the one provided in the example cURL examples? I ran the above command from a cmd prompt with the provided sandbox account, and got a shipment...
  8. Replies
    3
    Views
    418

    Re: Amazon tracking not posting

    We are aware and have opened a ticket with Amazon. I've added you to the case, Case 72611. We will update when a solution is available.

    Thank you,
    SYSOPS
  9. Replies
    1
    Views
    213

    Re: Forcing a delcared value

    <InsuranceAmount >1</InsuranceAmount> will set the DV value. You can see that if you dial up a shipment manually in the UI and Save ZPK and review the XML values.

    HTH,
    SYSOPS
  10. Replies
    5
    Views
    597

    Re: create and download shipping label

    Is this ShipRush Web? If so, you'd be making calls to this endpoint: shipment/ship

    You'll want to reference Sections 9.6 for print control options and 9.7 for ship functions

    HTH,
    SYSOPS
  11. Replies
    3
    Views
    712

    Re: Scanning barcode does not pop up ShipRush

    Can you clarify what it is you're trying to do or accomplish and we will try and answer your question.

    Thank you,
    SYSOPS
  12. Replies
    1
    Views
    291

    Re: new format for USPS labels

    Will not impact tracking or shipping. We have two platforms for postal that can be used, and around that time today the primary system we have been using experienced an outage. Since we have two, we...
  13. Replies
    3
    Views
    566

    Re: ShipRush progrom not loading

    There was an outage on our servers for a few minutes yesterday. That should all be cleared.

    Thank you,
    SYSOPS
  14. Replies
    1
    Views
    233

    Re: Ship Multiple Labels for the same Order

    That option isn't available as of yet from Amazon through their Buy Shipping function that we use. Right now, it's one order, one package.

    I will add you to the case we have for this, Case 65597....
  15. Thread: Combine Orders

    by SYSOPS
    Replies
    1
    Views
    416

    Re: Combine Orders

    I've opened Case 71879 to investigate this further.

    Thank you,
    SYSOPS
  16. Replies
    19
    Views
    1,818

    Re: Setup Wizard keeps running on launch

    Follow up questions:

    Version of OS in use?
    Version of ShipRush in use?

    Thank you,
    SYSOPS
  17. Re: Error Message Key not Valid for use in specified state

    Did you delete the folder associated with the toolbox\toolkit?

    This kbase discusses what to delete:
    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0826.txt

    HTH,
    SYSOPS
  18. Replies
    19
    Views
    1,818

    Re: Setup Wizard keeps running on launch

    Asking development

    Thank you,
    SYSOPS
  19. Replies
    5
    Views
    485

    Re: USPS First class option

    I see you're sending:
    <PkgHeight>50</PkgHeight>

    According to the docs I can find for First Class, the limits are 22" x 18" x 15"

    that dimension will only return priority\express options
    ...
  20. Replies
    5
    Views
    485

    Re: USPS First class option

    You would pass ounces as a decimal

    So, 8oz would look like
    <PackageActualWeight>0.5</PackageActualWeight>

    HTH,
    SYSOPS
  21. Replies
    5
    Views
    485

    Re: USPS First class option

    Example of your request? Are you submitting something that is over a lb?

    Thank you,
    SYSOPS
  22. Replies
    1
    Views
    222

    Re: Looking for the API Docs

    Afternoon,
    We do not make our API docs public. Please send an email into support at shiprush dot com. Please include your name and phone # and I'll have someone from Sales reach out to you directly...
  23. Replies
    19
    Views
    1,818

    Re: Setup Wizard keeps running on launch

    Thank you for the update. Asking development for any other ideas or if we are catching any additional logging on our side.

    Thank you,
    SYSOPS
  24. Replies
    19
    Views
    1,818

    Re: Setup Wizard keeps running on launch

    Would it be possible to take any of the machines you're tested on outside of your normal network and verify we aren't chasing a networking\security issue?

    SYSOPS
  25. Replies
    19
    Views
    1,818

    Re: Setup Wizard keeps running on launch

    Case 71581 has been opened for development to review further.

    Thank you,
    SYSOPS
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