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Search Results - ShipRush Support Forums
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  1. Thread: PO field

    by SYSOPS
    Replies
    1
    Views
    14

    Re: PO field

    It should be <PackageReference2></PackageReference2>

    HTH,
    SYSOPS
  2. Replies
    1
    Views
    86

    Re: Amazon BUY and ShipRush API

    Please check your email for follow up and example request.

    Thank you,
    SYSOPS
  3. Re: Shiprush error for UPS for charge type 'Collect'

    And you can do the exact same shipment through our UI directly? If so, you will need to compare the data being sent to ShipRush from the ERP system against the baseline shipment you're able to do...
  4. Replies
    9
    Views
    384

    Re: WooCommerce orders not being imported

    Not sure on the store that was recreated. I cannot review logging for a deleted webstore. Maybe it needed some updated php code that was probably in the latest php kit you downloaded.

    As far as...
  5. Replies
    1
    Views
    80

    Re: Zoho CRM intergration

    We currently do not have a direct integration with Zoho.

    We do have a REST API. Please send an email to sales@shiprush.com and ask for details.

    Thank you,
    SYSOPS
  6. Re: Zebra 2844-z stops halfway printing barcode then windows 'ding' and printer offli

    Noob,
    Thank you for the additional information. It is more than likely the print head is detecting an overheating issue, and stopping. Changing the density and\or print speed may assist with that. ...
  7. Replies
    9
    Views
    384

    Re: WooCommerce orders not being imported

    I set the lookback range to 45 days on this store and did another refresh. Are you seeing your orders now? On a new setup, we don't look that far back for a full refresh.

    HTH,
    SYSOPS
  8. Replies
    9
    Views
    384

    Re: WooCommerce orders not being imported

    OK...example of order #s missing? How old are these orders?

    Thank you,
    SYSOPS
  9. Replies
    9
    Views
    384

    Re: WooCommerce orders not being imported

    It appears you have a few webstores set up. Which WooCommerce webstore is it? You can send information to support at shiprush dot com instead of posting information here, if you wish. Reference this...
  10. Replies
    4
    Views
    329

    Re: periodic request to sign in

    Hmmm....the data for this is stored in a configuration file and you shouldn't be prompted to log into ShipRush.

    Which SDK tool are you using, and could you also try ShipRush stand alone after you...
  11. Replies
    4
    Views
    329

    Re: periodic request to sign in

    Can you tell me what this is related to? SDK usage? When are you getting this prompt?

    Thank you,
    SYSOPS
  12. Replies
    21
    Views
    1,731

    Re: Unable to Print UPS Labels

    We have not gotten any other reports of a new issue with processing shipments for UPS. What error are you getting?

    Thank you,
    SYSOPS
  13. Replies
    1
    Views
    221

    Re: Scanning barcode does not pop up ShipRush

    Was it working and now doesn't?

    Do you have it set to show search dialog in the Getting contact info? IIRC when a scanner is used, do not have that box checked so it will fire the shipping screen...
  14. Re: 12.1.11.8150 CRM Connection Error and Pop-up hidden by Splash Screen.

    Interesting that Defender is doing that.

    I've opened Case 69700 to see if we can address the message window issue staying behind the splash screen. We'll alert you when an update is available.
    ...
  15. Replies
    1
    Views
    205

    Re: Show Customer Discounts on Packing Slip

    It would sound as though the coupon doesn't show up from Shopify as a line item and that's why you don't see it on the packing list.

    We can investigate to see if it's possible to have that...
  16. Re: 12.1.11.8150 CRM Connection Error and Pop-up hidden by Splash Screen.

    OK...odd.

    The fact that it does connect the second time make it sound like there's a blockage causing us to not see GM running at first. Usually I lean towards AV being the culprit. Any other...
  17. Replies
    1
    Views
    358

    Re: International Shipments to Viet Nam

    Which SDK tool are you using? We have not had reports, so we will need to investigate further.

    Thank you,
    SYSOPS
  18. Re: 12.1.11.8150 CRM Connection Error and Pop-up hidden by Splash Screen.

    Let's focus on the communication with Goldmine first. Do you leave GM running overnight on the machine, or do you close it and restart it? Do you completely close ShipRush each night as well?

    Is...
  19. Replies
    7
    Views
    445

    Re: UPS PRO service issue

    A single machine cannot have two licenses. What is the issue they have with trying to run UPS Pro under a second profile? It will run the wizard for the "new" user. You may need to elevate the user...
  20. Replies
    7
    Views
    445

    Re: UPS PRO service issue

    This is a 64bit OS. It will be under the Wow6432Node element

    HTH,
    SYSOPS
  21. Re: Drupal - Update to PHP 7 - pkg weight not importing

    Thank you for the update and glad you found the setting.

    SYSOPS
  22. Replies
    7
    Views
    445

    Re: UPS PRO service issue

    You should be looking under HKEY_LOCAL_MACHINE\SOFTWARE\Z-Firm LLC\ShipRush v12\Installation\ (you're showing current user)

    I would suggest updating to current v12, on the server, then...
  23. Replies
    3
    Views
    233

    Re: ERROR: Invalid email or password.

    Please be sure to log out of the toolkit and log back in, with the updated password.

    Thank you,
    SYSOPS
  24. Replies
    3
    Views
    233

    Re: ERROR: Invalid email or password.

    We have implemented a password expiration element in ShipRush. Please use the Forgot Password link to reset and update your password.

    A newsletter was sent out to notify users of this change....
  25. Replies
    7
    Views
    445

    Re: UPS PRO service issue

    A few things to check

    Reference this kbase article for where to look in the registry to make sure it's in Pro Mode:
    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRUA-0334.txt

    You can...
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