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  1. Replies
    2
    Views
    867

    Unable to generate/print packing lists

    Having issues this morning on SR Web generating and printing packing lists. Looks like the server that generates these on the SR side may be down? Getting this error when trying to generate packing...
  2. Replies
    1
    Views
    700

    No USPS rates showing

    Trying to ship this morning, and SR is not showing any USPS rates (after waiting a while for rates to refresh). Is rating system down?

    Thanks!

    EDIT: As of 9:15am EST, system seems to be...
  3. Replies
    5
    Views
    2,658

    Re: No more Pay on Use Returns?

    Reviving this thread..... It appears that "Scan Based Return" labels are showing now in our USPS account on SR Web. We accepted the terms and conditions when trying to print the first one, but then...
  4. Replies
    2
    Views
    1,039

    Re: Ebay tracking not populating

    So I should probably bring this issue up with both Ebay and USPS so they can come up with a solution. The issue for sellers is that this will likely affect the seller's order defect rate on...
  5. Replies
    2
    Views
    1,039

    Ebay tracking not populating

    Just noticed we are showing some intermittent orders on Ebay where the item is showing "shipped", but no tracking number is showing up on the order details after shipping on ShipRush Web. I'm seeing...
  6. FedEx Freight showing error when trying to ship

    We started having an issue this morning with FedEx Freight services (Economy and Priority). When trying to ship an order using either service, we're getting an error of "freight collect terms not...
  7. Re: ShipRushWeb, "Could not execute batch command [SQL - SQL not available]"

    Same problem here this morning
  8. Thread: Shiprush Down?

    by JamesB
    Replies
    5
    Views
    1,549

    Re: Shiprush Down?

    Seems to be back up as of 2:50pm EST here, although rating is still down. Hopefully it stays up the remainder of the day!

    Thanks!

    **Edit: Actually, only orders screen is viewable, most...
  9. Thread: Shiprush Down?

    by JamesB
    Replies
    5
    Views
    1,549

    Shiprush Down?

    Just had shipping department let me know that shipping quotes weren't working, and now we can't access my.shiprush.com at all. Any ideas?

    Thanks!
  10. Replies
    12
    Views
    2,802

    Re: Rate system down?

    System seemed to come back up for us here between 3:30-4:00 EST. As far as we can tell, all is working again here.
  11. Replies
    12
    Views
    2,802

    Rate system down?

    We seem to be having difficulty rating or shipping orders on both SR Web and SR Desktop this morning. When attempting to estimate rates, it just spins and then times out. When trying to ship after...
  12. Replies
    17
    Views
    4,976

    New USPS APV system

    We received notice from Endicia (we still have an old active account with them) regarding USPS Automated Package Verification System. It reads:

    "Starting August 1, 2017, the USPS plans to change...
  13. Replies
    5
    Views
    2,658

    Re: No more Pay on Use Returns?

    Hi,

    Any updates on this? We used this feature on the prior Endicia setup, and could really use it again, to help keep our costs down on unused return labels.

    Thanks!
  14. Replies
    4
    Views
    1,254

    Re: Can't print return labels?

    We do use both the desktop and web versions of SR. The desktop version is for one of our online stores in particular, that doesn't integrate with the web version as of yet. This is the first issue...
  15. Replies
    4
    Views
    1,254

    Re: Can't print return labels?

    Tried on Chrome, and on Firefox. Cleared cache. No luck. I did figure out that it is apparently one shipment in particular that's not working. We are cloning the original shipment, then clicking...
  16. Replies
    4
    Views
    1,254

    Can't print return labels?

    We're trying to print a return label (USPS or FedEx) and when clicking on the reverse to/from button, it will briefly show the return label options, but then within seconds go to "none" as the only...
  17. Replies
    2
    Views
    794

    Re: New postage provider?

    Ok, good to know! Thanks!
  18. Replies
    2
    Views
    794

    New postage provider?

    We noticed this morning that the USPS labels had changed when printing. Did the postage provider change from EasyPost to Pitney Bowes? Just making sure.

    Thanks!
  19. Replies
    5
    Views
    1,623

    Re: Adding a secondary FedEx account

    Fixed. We were able to get both the Ground/Express billing address and LTL address changed to the same at FedEx. Since SR only has the option for one billing address for FedEx, both the Ground and...
  20. Replies
    5
    Views
    1,623

    Re: Adding a secondary FedEx account

    I believe that it is actually due to the billing address being different on our Ground service, vs our LTL service. When the system is rating Ground, everything is fine. When we try and rate an...
  21. Replies
    5
    Views
    1,623

    Adding a secondary FedEx account

    We've recently added another FedEx shipping account to SR Web. The account settings are the same as our default FX account. Everything seems to work, with the exception of LTL. I'm getting an error...
  22. Replies
    4
    Views
    1,112

    Re: SCAN form includes return labels

    Apologies, you may have it cleared up now. We'll keep an eye out and check for any problems. I don't see any issues so far after that date which is good.

    Thanks!
  23. Replies
    4
    Views
    1,112

    Re: SCAN form includes return labels

    Here's an example: 9400136895232164516430

    We cannot void this label either now, since it shows "picked up", when actually it wasn't. When we closed day out that day, it was part of the SCAN form...
  24. Thread: Is Fedex down?

    by JamesB
    Replies
    7
    Views
    1,204

    Re: Is Fedex down?

    Same issue here. Various error responses when trying to print label. Looks like mainly timeout errors, or unable to contact server type of errors. Rating seems to be working correctly though.
  25. Replies
    4
    Views
    1,112

    SCAN form includes return labels

    I'm not sure if this is an issue with SR, or with USPS's. When we generate our SCAN form at the end of day (by clicking Close Shipping Day button), our SCAN form generates, like it should, but it's...
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