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  1. Re: "Reference 1" field populating with incorrect information from QuickBooks

    Okay, thanks. We'll try to keep record of the exact circumstances when it happens. Will let you know if we find pattern to it. Thanks.
  2. Re: "Reference 1" field populating with incorrect information from QuickBooks

    It is set to Hybrid. Is there anything else to try?
  3. Re: "Reference 1" field populating with incorrect information from QuickBooks

    Can't say it's consistent every time, but more than likely it's either a line item in the body of the Invoice, for instance, the amount paid, or selecting a "Thank You" message from a drop down list.
  4. Re: "Reference 1" field populating with incorrect information from QuickBooks

    Sorry, I don't understand what you mean by "focus". When "clicking" on the ShipRush icon to create the label, the mouse (if that's what you mean by focus) is on the ShipRush icon.
  5. "Reference 1" field populating with incorrect information from QuickBooks

    About 25% of the time, ShipRush for Stamps pulls the ship-to company name or customer name from QuickBooks and enters that into the Reference 1 box, instead of the PO number. ShipRush settings have...
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