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Search Results - ShipRush Support Forums
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  1. Replies
    1
    Views
    18

    Re: Duplicate Orders (WooCommerce)

    Do you see this for new orders importing from that WooCommerce environment? I will not have much to go on for an order from a week ago. Please let us know if you see this with current orders as well....
  2. Re: Walmart Integration Not Working (400 Bad Request)

    Please try one more time this morning and post back the results. If issue persists I will have to ask development to review the logging to find the actual error that Walmart is reporting on this.
    ...
  3. Re: Walmart Integration Not Working (400 Bad Request)

    Are you a DSV seller for this Walmart account?

    SYSOPS
  4. Replies
    1
    Views
    61

    Re: Runtime License Renew

    Please contact our Sales Group or Customer Service Group for assistance with license and renewals. We cannot address via the forums (and the forum coverage times are based on Pacific hours).

    Thank...
  5. Re: Question on Rate Disparity While Rate Shopping

    OK. Let us know if you see the issue crop back up and we can chase with the info sent to you yesterday.

    Thank you,
    SYSOPS
  6. Re: Question on Rate Disparity While Rate Shopping

    It appears, from your email, that this happens with FedEx. If that is the case, please check your email for additional details on how to capture the xaction we send to FedEx and how to get that...
  7. Re: Question on Rate Disparity While Rate Shopping

    Do you see the rates being x2 for all carriers, just one of the carriers? Is this only at one site\user location?

    SYSOPS
  8. Re: Question on Rate Disparity While Rate Shopping

    By default we do not log the raw information being sent to the carriers. Are you using our desktop integration? If so, what tool are you using for your rate shopping (SOAP, ActiveX)?

    Thank you,...
  9. Re: How to STOP amazon tracking number uploads?

    There isn't a way to suppress or turn off shipment update if the shipment is done on an order, either via the UI or via the API. ShipRush always uploads tracking information back to the eComm...
  10. Replies
    5
    Views
    244

    Re: ShipRush in my systems tray

    Have you rebooted the machine and then start ShipRush again? Or...you can look in Task Manager, and locate ShipRush as a process and end task it, and try to start again from the start menu.

    HTH,...
  11. Replies
    5
    Views
    244

    Re: ShipRush in my systems tray

    You can try to relaunch ShipRush from your start menu, or check for an arrow in the system tray, and expand the content of the system tray to see if the ShipRush icon has been placed there by Windows...
  12. Replies
    17
    Views
    1,642

    Re: Zoho CRM intergration

    Email has been sent. That contains a link to our docs for Customer Webstore post-in. Go to the XSD folder and review the MyShipRushService.xsd file. First section is the TCarrierType values. That...
  13. Replies
    2
    Views
    535

    Re: Scan form wouldn't print

    Update on this

    The time is based on local time, not a unified time of 8pm Pacific. So, since you did it after 8pm your local time, it was treated as the next day. In the future, please run your...
  14. Replies
    1
    Views
    132

    Re: Box Dimensions by sku

    Best bet would be with Automation Rules.

    Intro page:
    https://my.shiprush.com/docs/zfirm/EN-US/Default.htm#Reference/Automation_Rules/Automation_Rules_-_Introduction.htm

    And then you can take...
  15. Replies
    17
    Views
    1,642

    Re: Zoho CRM intergration

    If doing a true MPS shipment, both packages should be in the response sent back to the postback URL. Have you reviewed the entire content of the postback payload?

    Thank you,
    SYSOPS
  16. Replies
    17
    Views
    1,642

    Re: Zoho CRM intergration

    Can you clarify what you mean by divide package in 2? Are you processing as an MPS shipment (multi-parcel shipment) or doing a second shipment after the fact?

    Thank you,
    SYSOPS
  17. Replies
    3
    Views
    193

    Re: Sandbox credentials?

    Email has been sent directly with more information.

    Thank you,
    SYSOPS
  18. Re: ShipRush shipping method are not selected automatically

    Found the root of the issue. The service is incorrectly indicated in the helpfile. Please use "UPS Next Day Air Early" as the service name, and it should work.

    Thank you,
    SYSOPS
  19. Replies
    1
    Views
    231

    Re: Fedex Meter Number

    The meter number no longer displays in ShipRush itself. Please send an email into support at shiprush dot com and reference this forum post. They will provide you with details on how to enable...
  20. Replies
    3
    Views
    193

    Re: Sandbox credentials?

    Sandbox and Production are separate areas and credentials do not cross between. You can keep using your production account for your own testing. That has no impact....just remember that any shipments...
  21. Replies
    3
    Views
    269

    Re: adding UPS as a shipping option

    USPS is the monthly fee, so there wouldn't be a listed price on the price sheet. To add another carrier in the desktop environment requires a purchased yearly license. That would give you multiple...
  22. Re: ShipRush shipping method are not selected automatically

    It is still under review. Sorry for the delay on this.

    Thank you,
    SYSOPS
  23. Replies
    3
    Views
    269

    Re: adding UPS as a shipping option

    Morning Lisa,
    You wouldn't be able to select UPS or USPS with the desktop application. They are treated as separate apps, and you would have to open UPS or USPS to do those shipments. ShipRush UPS...
  24. Replies
    17
    Views
    1,642

    Re: Zoho CRM intergration

    Existing order that's already in ShipRush? Custom post in will not edit an existing order. It would need to be included at the time you post in the order information. If order already exists, you...
  25. Re: ShipRush shipping method are not selected automatically

    We are investigating further. Case 74473. We will update back on this thread after.

    Thank you,
    SYSOPS
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