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  1. Replies
    7
    Views
    131

    Re: Inactive Addresses

    Please email a couple example addresses to support at shiprush dot com. We will need to review this and ask the carriers about the ability to bypass this kind of address.

    Thank you,
    SYSOPS
  2. Replies
    7
    Views
    131

    Re: Inactive Addresses

    I am not sure how we can bypass if an address is flagged this way. Are these postal shipments?

    SYSOPS
  3. Re: Auto EOD only prints for 1 of 2 UPS accounts

    Had a discussion with discussion with development on this. This is an old behavior, and they will engage to see about fixing, but will be a low priority currently.

    Alternate option is to use the...
  4. Replies
    7
    Views
    131

    Re: Inactive Addresses

    Forgive me, but I've never heard of a physical address being inactive. Does that mean that it doesn't receive shipping?

    SYSOPS
  5. Replies
    8
    Views
    252

    Re: Weird Issue with CT or Court in Addresses

    We've submitted this address example to the support team at FedEx.com.

    Thank you,
    SYSOPS
  6. Replies
    8
    Views
    252

    Re: Weird Issue with CT or Court in Addresses

    support at shiprush dot com

    Thank you,
    SYSOPS
  7. Replies
    8
    Views
    252

    Re: Weird Issue with CT or Court in Addresses

    There may be a cleanup function being triggered on import. The real issue is why is FedEx failing a valid address without the +4 associated to it? You can email in a couple examples of failing...
  8. Replies
    1
    Views
    123

    Re: Shiprush UPS Basic keeps freezing

    Are you doing any other functions after shipment...like send email, etc?

    Is this through a custom app? If so, does blank shipment show the same issue?

    Thank you,
    SYSOPS
  9. Replies
    8
    Views
    252

    Re: Weird Issue with CT or Court in Addresses

    Have you attempted to validate the address at FedEx.com itself? We use the same address validation tool as found there. 99% of the time, we see the same behavior there. You can share the address via...
  10. Re: ShipRush UPS Pro v12 - SOAP performance issue

    No antivirus, good hardware are the best things to look at. SSD is best as well.

    SYSOPS
  11. Re: ShipRush UPS Pro v12 - SOAP performance issue

    Please try those links again. They are in the SDK area, and are closed off by default.

    SYSOPS
  12. Re: Auto EOD only prints for 1 of 2 UPS accounts

    We will run a couple tests on this scenario. Case 69217. We will update when more information is available.

    Thank you,
    SYSOPS
  13. Re: Auto EOD only prints for 1 of 2 UPS accounts

    Can you clarify the setup a bit more?

    You have two servers....each with their own database and UPS account?

    Are you doing this via an SDK call? If so, have you moved a copy of the...
  14. Replies
    2
    Views
    310

    Re: NetSuite Integration, What is the URL

    It should be on page 5

    For Production mode, url of the library file is:
    //my.shiprush.com/static.shiprush.com/ship.app/api/webshipping.integration.client.js

    HTH,
    SYSOPS
  15. Re: ShipRush UPS Pro v12 - SOAP performance issue

    The latest discussion about optimizing throughput is spelled out here:

    http://forums.zfirm.com/showthread.php?12400-Using-a-Load-Balancer-with-ShipRush-SOAP-Rock-the-throughput!

    It sounds as...
  16. Replies
    7
    Views
    447

    Re: Change from single PC to Multiuser

    The only limit is the license being used with ShipRush.

    HTH,
    SYSOPS
  17. Re: On Callback -- Returning the shipping label?

    With the javascript function, the label is not part of the data available for postback.

    That would require our full REST API tool, which would return all the shipping data, including the label....
  18. Replies
    20
    Views
    8,100

    Re: Error: Unable to submit transaction to UPS

    That build is not current

    What is available for download right now on our site, for this issue:
    v12.1.11.8150 -- Release Date: 10/03/2018

    Please be sure to update to current -...
  19. Replies
    7
    Views
    470

    Re: Problem with Quotes in SQL Write-Back

    An update is now available to resolve these two issues.

    Download is available here:
    https://shiprush.com/beta-downloads

    Case 68811 - If apostrophe part of data, causes postback issues in SQL...
  20. Replies
    7
    Views
    470

    Re: Problem with Quotes in SQL Write-Back

    Morning Tim,
    We plan on having an update available for download early next week. It went through testing and we see it functioning here. We will update this thread when it's available.

    Thank...
  21. Re: Testing Shiprush web shipping confirmation--without actually shipping?

    You would need to do a shipment (it does not have to be shipped of course). FedEx and UPS are not supposed to charge for the label unless it was actually tendered to them. Use either of those...
  22. Re: Shiprush Web -- Failing to load javascript resource

    Are you able to hit our demo page for this?

    https://my.shiprush.com/static.shiprush.com/ship.app/demos/javascript-interactive-demo.html

    SYSOPS
  23. Replies
    1
    Views
    130

    Re: sql search fails

    Basic questions as we don't have many details:

    Have you installed any SQL tools on the machine itself and test that you can
    - Connect to the database
    - Run a SQL query against it

    Is the...
  24. Replies
    2
    Views
    241

    Re: Unable to generate/print packing lists

    Packing list printing should now be resolved.

    Thank you for your patience on this issue.

    SYSOPS
  25. Replies
    7
    Views
    447

    Re: Change from single PC to Multiuser

    Good to hear and thank you for the follow up.

    Normally you can simply use the name of the PC that the service is running on.

    SYSOPS
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