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  1. Replies
    1
    Views
    168

    Re: Trial Ended: New Subscription Required

    We had updated a part of our code that caused this error. You should now be able to log into your account as normal.

    Apologies for the issue.

    Thank you,
    SYSOPS
  2. Replies
    2
    Views
    619

    Re: Smartpost for billing to Thirdparty

    We asked the folks at FedEx, and this is their response:

    Currently Third party billing for SmartPost is unavailable for all automation products. It was slated to be released but is currently...
  3. Replies
    2
    Views
    619

    Re: Smartpost for billing to Thirdparty

    We do not currently. Case 66005 has been opened to investigate as an option.

    Thank you,
    SYSOPS
  4. Thread: Magento 2 Setup

    by SYSOPS
    Replies
    5
    Views
    1,095

    Re: Magento 2 Setup

    Thank you for the update. It's usually something like that.

    SYSOPS
  5. Thread: Magento 2 Setup

    by SYSOPS
    Replies
    5
    Views
    1,095

    Re: Magento 2 Setup

    We no longer need to create users to access a Magento site. It would appear the php files are not uploaded. I try to hit the php file, and I get a whoops our bad on your site:...
  6. Re: ShipRush Update problem (not enough disc space and stuck)

    You can look at purging the database before you do the upgrade. I do not know if that is the database drive or the c drive, as there are temp files being created during the database upgrade as well. ...
  7. Replies
    1
    Views
    267

    Re: Intermec PM4i thermal printer

    It is not on our official support list for thermal printers. Options:

    - Can it handle ZPL print language? If so, you may be able to configure it as a GX420d
    - If it cannot, you would need to...
  8. Replies
    6
    Views
    1,276

    Re: Shipment to Guam

    Please be sure to update to the latest build of ShipRush, available in our downloads area.

    After updating, you'll see an option in the INTL section to click a box stating that No Export Documents...
  9. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    I will post an update when I get one on the case.

    SYSOPS
  10. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    I do not have a fix in place yet for this. I've asked development to see if we can get this completed.

    Thank you,
    SYSOPS
  11. Replies
    6
    Views
    1,276

    Re: Shipment to Guam

    That has been added to the Case.

    Thank you,
    SYSOPS
  12. Re: Error: Sold to information is required when an invoice or NAFTA CO is requested.

    OK...as a baseline test, please do the following

    Have IQReseller closed
    Start ShipRush itself (to the system tray)
    Blank shipment
    Fill in the To info with whatever address
    Set weight and...
  13. Re: Error: Sold to information is required when an invoice or NAFTA CO is requested.

    What are you using ShipRush in conjunction with (what is feeding address info to ShipRush)?

    Thank you,
    SYSOPS
  14. Replies
    3
    Views
    1,149

    Re: "From" field in a new shipment

    Once you have a second account set up in ShipRush, you would control with this element (this is from the Example Post In Payload):


    <ShipperAddress>
    <!-- OPTIONAL, if not set, the SR...
  15. Thread: Address Book

    by SYSOPS
    Replies
    1
    Views
    361

    Re: Address Book

    Automatically? Not at this time. We have Case 59278 open to add that as a feature. I've added you to that case. We will alert you when that becomes available.

    Thank you,
    SYSOPS
  16. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    I've opened Case 65370 to investigate this further. We will update on this thread when more information is available.

    Thank you,
    SYSOPS
  17. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    Can you provide an example label where there's a spot for the EIN\VAT on the label? I ran a couple shipments here, and do not see a spot indicated on the label for that data.

    You can attach here...
  18. Replies
    3
    Views
    1,149

    Re: "From" field in a new shipment

    You're looking to control the From information on the order? Or, use a different shipping account that you have setup already in ShipRush? Could you provide a bit more detail?

    Thank you,
    SYSOPS
  19. Replies
    5
    Views
    948

    Re: fedex mailview weight errors

    Yes, sorry for the delay. I'm waiting for the fix to roll out today. We will post here once it does.

    SYSOPS
  20. Replies
    5
    Views
    948

    Re: fedex mailview weight errors

    Sorry for the hassle on this one. We rolled out a fix for a different issue, and introduced this behavior. Case 65251. We are expecting to have this fixed by this evening.

    Thank you,
    SYSOPS
  21. Replies
    3
    Views
    686

    Re: 2018 UPS Rate files

    CWT and Pick-n-Pack are really the only differences now between the two. No End of Day in Basic either. Paperless is now available in Basic as well. I do not have an updated comparison sheet...
  22. Re: Can't connect to QB data file after upgrades - path issues?

    This one is a bit too hairy to address here. Please give a call into Customer Service after 8:30am Pacific for additional assistance. 206.812.7874

    There are other possible issues as this is...
  23. Replies
    2
    Views
    345

    Re: Emails sent even when label voided

    There isn't a way to "hold" the emails in ShipRush Web. They are triggered and sent right after the shipment is processed.

    I have opened this as a Feature Request. Case 65256. We will update on...
  24. Replies
    3
    Views
    686

    Re: 2018 UPS Rate files

    Yes, the Early AM option is a flat fee. Are you modifying the rate tables for your contract rates? If so....I do not see a simple solution for this scenario. The only option I see, if rates are...
  25. Replies
    6
    Views
    1,276

    Re: Shipment to Guam

    We had fixed this a year ago, but looks like something changed in our code. I've opened Case 65239 to investigate further.

    Thank you,
    SYSOPS
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