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  1. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    Re: UPS Pro EOD Error

    I was just informed that this is happening again at the same customer. I was wondering if you could look at the attached file (subset of ShipRush Server Log) and see if the end of day is actually...
  2. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    Re: UPS Pro EOD Error

    Thank you for your help. Postpone worked and permitted other EoDs to process.

    Stay Healthy!
  3. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    Re: UPS Pro EOD Error

    I am not sure what you mean by postpone the EoD for that particular day which is March 19th. There are other PLD files since the 19th that have been created by not sent. Should I move the PLD out...
  4. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    Re: UPS Pro EOD Error

    Hi SYSOPS.

    We followed the direction given. We rebooted the server (the software is running on a Citrix Server) and tried the EOD again.

    Still failed. Trying to upload the same PLD? I...
  5. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    Re: UPS Pro EOD Error

    Step D in the Kbase article states:
    d) Identify the most recent 'ready' record

    Can you explain how I do this?
  6. Thread: UPS Pro EOD Error

    by asu
    Replies
    10
    Views
    14,467

    UPS Pro EOD Error

    Hi Support.

    Mutual customer is running ShipRush UPS PRO v12.1.11.8150 and yesterday received the following error when trying to do the End of Day:
    Upload PLD transaction failed: Error 50510...
  7. Replies
    7
    Views
    1,909

    Re: UPS PRO service issue

    Yes this is a 64 bit environment. After the upgrade and manually installing the shiprushserver service, the customer was able to successfully run the UPS PRO end of day - Thank you.

    This...
  8. Replies
    7
    Views
    1,909

    Re: UPS PRO service issue

    The reason I did not previously submit the registry for HKEY_LOCAL_MACHINE\SOFTWARE\Z-Firm LLC\ShipRush v12\Installation\ is because there is no entry there for Z-Firm LLC
    I upgrade to the current...
  9. Replies
    7
    Views
    1,909

    Re: UPS PRO service issue

    The customer has a total power failure so I was not able to attempt a repair this AM. I did reviewed the information you shared and attached a copy of what I found in the registry. Can you review. ...
  10. Replies
    7
    Views
    1,909

    UPS PRO service issue

    Hi Zfirm.

    I have a customer running ShipRush UPS PRO v12.1.11.2439 in a Citrix environment. Yesterday, he tried to add another Citrix Profile for a new user that would also run UPS PRO. I am not...
  11. Replies
    3
    Views
    3,777

    Re: UPS Basic Communication Error

    We set TLS 1.2 on in the Chrome Browser and it is now working. Will try that on our second customer too and let you know.
  12. Replies
    3
    Views
    3,777

    UPS Basic Communication Error

    We have two customers that have tried installing UPS Basic v12.1.11.2439 and continue to receive the following error.

    Error: Unable to submit transaction to the UPS server. Please check the...
  13. Replies
    8
    Views
    2,231

    Re: Moving database from shared to standalone

    Thank you SYSOPS! Excellent support and issue is resolved.
  14. Replies
    8
    Views
    2,231

    Re: Moving database from shared to standalone

    I have access to the customer's server. Tried to call you but the greeting indicated that "support" is in a staff meeting until 2:00 PM PST. Unfortunately, the customer is on EST. Can we pick this...
  15. Replies
    8
    Views
    2,231

    Re: Moving database from shared to standalone

    So now, after a PC reboot and trying to use ShipRush, it is going thru the setup screens. Concern is how will UPS Pro get commissioned based on the fact that the ShipRush version is 9?
  16. Replies
    8
    Views
    2,231

    Re: Moving database from shared to standalone

    Did you recommendation plus more. ShipRushserver location need to be changed but not sure where to properly do that. Change it in the shiprushserver.ini file but when I run the ShipRushDBManager it...
  17. Replies
    8
    Views
    2,231

    Moving database from shared to standalone

    Hi Support.

    We have a customer who has a shared database environment. The shared ShipRush database is on their server. One of the user's called ShipRush and someone told the person to upgrade. ...
  18. Replies
    1
    Views
    1,968

    ShipRush UPS to UPS Pro

    Hi Zfirm!

    I have a customer that want to change from ShipRush UPS Basic to ShipRush UPS PRO. Having a problem locating how this is done in the ShipRush documentation. Can you point me to the...
  19. ShipRush FedEx v11.2 automatically starting Discount Postage

    Hi Sysops.

    We have a customer that uses ShipRush with IQ reseller. They were informed that they had to install the latest ShipRush v11.2 for FedEx and UPS. However, every time they start a...
  20. Replies
    2
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    2,268

    Lithium Batteries - New Regulations

    There are new regulations concerning the shipping of Lithium Batteries for both UPS and FedEx effective 1/1/2017. See following information:...
  21. Replies
    6
    Views
    5,418

    Re: Could not load SSL Library

    Thank you! That seemed to fixed the customer issue I reported. Also, it fixed another customer's issue that was receiving the following error. "The ordinal 2524 could not be located in the dynamic...
  22. Replies
    6
    Views
    5,418

    Re: Could not load SSL Library

    Yes the PC has been rebooted. The Path has been changed to only have C:\Program Files (x86)\Z-Firm LLC\ShipRush v11. Still having issues.
  23. Replies
    6
    Views
    5,418

    Could not load SSL Library

    Have a customer that is having an issue with ShipRush UPS v11.0.8.4014 when using with IQ. Works fine in standalone mode. The error being received once the ShipRush UPS window is populated and Ship...
  24. Re: Cannot get ShipRush Interface Screen to appear in Standalone Mode

    It appears to be working for the moment - thank you. Per your helpfile link, the manual install of the service seemed to do the trick.
  25. Re: Cannot get ShipRush Interface Screen to appear in Standalone Mode

    I did the un-install via the Control Panel and then re-install. Only un-install available was for ShipRush FedEx. When re-installing it did not query me for info so I don't believe the un-install...
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