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    Re: Problem with OCX

    Asking development for additional thoughts on this. Case 79588. Update will be posted here when more information is available.

    Thank you,
    SYSOPS
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    Re: Problem with OCX

    Does this only happen when you try to do anything driven from the OCX? As an example....close everything down and launch ShipRush directly from our desktop shortcut and go into View Shipments or...
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    Re: Additional Handing Weight message

    Was anything changed in the environment if the error started today? We wouldn't have updated anything in the background as we do not have that function for desktop installations.

    Also, is that...
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    Re: USPS address validation issues

    Please update with the installer found here: https://shiprush.com/downloads/

    We made changes to the address validation tool used as the one that was used in that build you're running was retired
    ...
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    Re: USPS address validation issues

    Can you go to Help | About and provide us with the version\build of ShipRush being used?

    Thank you,
    SYSOPS
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    Re: USPS address validation issues

    Can you send an example or two of the addresses in question to info at shiprush dot com? We'd have to review further.

    Thank you,
    SYSOPS
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    Re: Unknow character

    I compared the two requests...and they both look valid. What happens if you submit the failing one again? Same error?

    Thank you,
    SYSOPS
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    Re: Scan Based Return Label

    Maybe....what's the login you're using for sandbox?

    Thank you,
    SYSOPS
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    Re: Scan Based Return Label

    Have you tried again after that message? I do not know if there is a delay on that populating across the servers after enabling in the settings.

    Thank you,
    SYSOPS
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    Re: Connection issues

    Yes...we had an outage yesterday. You can always see the status here: https://shiprush.statuspage.io/

    Thank you,
    SYSOPS
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    Re: Unknow character

    I don't see anything invalid in the example request.

    The line 1 you then show is an issue:
    CompanyAddress1PO BOX 42213/Address1"/></error>

    It would appear that there isn't proper XML...
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    Re: Update Required! message

    Go into Add\Remove Programs in Windows and uninstall the current toolkit\toolbox
    Browse out to C:\Users\CurrentUserLoggedIn\AppData\Roaming (where CurrentUserLoggedIn is the username on the PC)...
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    Re: Update Required! message

    To be current, it's v4.0.13.7918

    Thank you,
    SYSOPS
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    Re: Amazon Prime - Multiple Packages?

    This isn't available as of yet. You've been added to the case and will be alerted when it is.

    Thank you,
    SYSOPS
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    Re: Update Required! message

    I will pass that along to the powers that be.

    Thank you,
    SYSOPS
  16. Re: Orderhive to Shiprush Connectiong Tax Issue

    I do not see how this is an issue between OrderHive and ShipRush...apologies.

    SYSOPS
  17. Re: Error when trying to generate Prime Amazon Buy Shipping Label (FedEx)

    It could be that Amazon was having an issue yesterday. Does the issue continue this morning?

    Thank you,
    SYSOPS
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    Re: Viewing current license code

    The actual license code itself is not visible after it has been applied. Under settings | program settings | cm settings, you can see what it is licensed for, and expiration date.

    SYSOPS
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    Re: Unable to Print UPS Labels

    That is the newer UI. To revert to the older UI

    Go into settings | account settings | general settings
    Uncheck the option for Modern interface

    HTH,
    SYSOPS
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    Re: Fedex Mailview v2 - 'From' address section

    Good Morning,
    That is to spec for MailView now, based on the country the shipment is going to.

    The information we received from the folks at MailView about this:
    "There are countries which as...
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    Re: Shiprush custom rates

    Apologies....I do not know what the Multiplier row controls. You could modify the value (set to an extreme value), save, launch ShipRush and see what it does to the rate displayed.

    HTH,
    SYSOPS
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    Re: Shiprush custom rates

    It could be the download on our beta page, and not our regular download yet.

    To answer the questions about the rate files, on the local system:
    You can download a set of rate files from our 2014...
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    Re: Shiprush custom rates

    Are you using ShipRush UPS Pro v12? We have migrated to a hosted rating engine within our servers and a local set of rate tables is no longer being used. Because of that, we do not offer the option...
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    Re: Scanform Unable To Print

    I see your settings are set to bump holidays and Sundays to the next week day. It appears we treated July 3rd as a holiday as well for USPS. They will be on today's SCAN form.

    SYSOPS
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    Re: Commodities Import or upload

    There isn't a way to hook the commodities list with a SQL query.

    With that said....I looked to see if there's a way to do this via our automation rules. I see we don't give the option to pull...
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