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  1. Re: Help! Issue with Program -- Can't Ship using desktop

    Yep...me too.
  2. Re: Help! Issue with Program -- Can't Ship using desktop

    My desktop program started working again after just trying it. I still have v.12 because I can't get the v.12.1 to update correctly
  3. Re: Help! Issue with Program -- Can't Ship using desktop

    I'm not sure what you mean by these steps. When I open up OM from my desktop, and I select and order to print, the program will not permit me to enter the weight. I click on the fields to fill, but...
  4. Re: Help! Issue with Program -- Can't Ship using desktop

    Yep its not that, I updated to the newest on the 28. Still very much broke

    Are you saying you haven't been able to print labels since April 28h?
  5. Re: Help! Issue with Program -- Can't Ship using desktop

    I have a TON of labels to print...been waiting for 5 hours to do work. I have given them my phone number but they won't call me. I have to sit and wait for responses ever half hour.
  6. Re: Help! Issue with Program -- Can't Ship using desktop

    My open ticket @ Descartes Support has resulted in them telling me I need to download the latest version as old versions are no longer supported. BUT..the newest version download is not working...
  7. Re: Help! Issue with Program -- Can't Ship using desktop

    Yes...I just received that new error about "one carrier account required". When I try to use ShipRush on the Web, I get this error "Unable to talk to My.ShipRush server...
  8. Help! Issue with Program -- Can't Ship using desktop

    Hello,
    I am having issues with my desktop program this morning. I have closed the program twice, but an error keeps popping up when I try to refresh for orders (see attached).
    I really need help...
  9. Re: Using SCAN Form for USPS Priority and First Class

    ShipRush Admin....your forums are being spammed by the user above "Hala Elsheikh"
  10. Replies
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    Re: Refunds for Voided Labels

    To clarify, when USPS refunds a voided label, the refund credits back into my ShipRush Postage Balance?
  11. Replies
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    Re: Override Holiday

    Are you using the desktop version of ShipRush (Order Manager)? If so, that may explain the issue. There's also a setting for this on the account in ShipRush Web, which would also need to be unchecked...
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    Re: Refunds for Voided Labels

    Hello again,
    Where are USPS refunds shown once USPS issues them?
  13. Replies
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    Re: URGENT - Errors. Can't Print

    Nevermind. It's now working. Thanks.
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    URGENT - Errors. Can't Print

    Hello,
    I was trying to print shipping labels today and I'm getting an error (see attached image). I tried 3 different labels. Even closed out ShipRush (desktop) and started over. It tells me to...
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    5,017

    Re: Override Holiday

    Ok. Thanks. I did this. Hope it works next time.
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    5,017

    Re: Override Holiday

    I just emailed the tracking numbers
    Thank you
  17. Replies
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    5,017

    Re: Override Holiday

    Hello again,
    As today is a Federal holiday, and USPS is closed, I still needed to print labels dated today (11/11), as my local Post Office was still doing pickups.
    I followed the instructions...
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    Re: Override Holiday

    Thanks -- it worked.
    I have another semi-related question:

    Before receiving this instruction on how to change the setting for Holiday/Sunday, my post office was coming out to pick up my shipment...
  19. Replies
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    Re: Override Holiday

    I was not able to find this option in the desktop app, so I went to my ShipRush webstore settings and Unchecked the "Holiday/Sunday: Bump ship date to weekday". I restarted my ShipRush desktop app,...
  20. Replies
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    5,017

    Override Holiday

    My local post office said they will pick up on Monday (a Federal Holiday), but the ShipRush program will not allow me to print labels for 10/14. Is there a way to change/override this in the...
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    Change credit card info

    I have a new cc#. How do I change it in ShipRush to fund my postage balance?
  22. Replies
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    Re: adding UPS as a shipping option

    I'm a bit confused. I already subscribe and pay for ShipRush, but don't see the USPS desktop pricing version listed in the link you provided. There's no combined app to use USPS and UPS both on my...
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    adding UPS as a shipping option

    Hello,
    I ship USPS with my desktop ShipRush program, but recently signed up for a UPS account. Can I choose between USPS and UPS within the same program? How do I add UPS as a shipping option?
    ...
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    Scan form wouldn't print

    Hello,
    I printed 68 labels yesterday, and at 8:50pm the same day, I tried to print the SCAN form, but got the message "The Scan form was unable to print".
    Any reason why this would happen?
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    Descartes Systems USA LL ?

    Just verifying -- did ShipRush change your name to Descartes Systems USA LL ?
    I'm seeing this on my credit card statement for what I believe is a postage purchase.
    If yes, no notice went out to...
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