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  1. Replies
    3
    Views
    54

    Re: adding UPS as a shipping option

    USPS is the monthly fee, so there wouldn't be a listed price on the price sheet. To add another carrier in the desktop environment requires a purchased yearly license. That would give you multiple...
  2. Re: ShipRush shipping method are not selected automatically

    It is still under review. Sorry for the delay on this.

    Thank you,
    SYSOPS
  3. Replies
    3
    Views
    54

    Re: adding UPS as a shipping option

    Morning Lisa,
    You wouldn't be able to select UPS or USPS with the desktop application. They are treated as separate apps, and you would have to open UPS or USPS to do those shipments. ShipRush UPS...
  4. Replies
    11
    Views
    1,097

    Re: Zoho CRM intergration

    Existing order that's already in ShipRush? Custom post in will not edit an existing order. It would need to be included at the time you post in the order information. If order already exists, you...
  5. Re: ShipRush shipping method are not selected automatically

    We are investigating further. Case 74473. We will update back on this thread after.

    Thank you,
    SYSOPS
  6. Re: Using Web Shipping Javascript SDK by ShipRush recently not behaving with buttons.

    We enhanced the code for the issue we saw in sandbox. Please let us know if issue persists in sandbox or production now.

    Thank you,
    SYSOPS
  7. Replies
    5
    Views
    194

    Re: Query issue to Oracle database

    Thank you for the update and please do let us know what may have changed in your query.

    SYSOPS
  8. Replies
    5
    Views
    194

    Re: Query issue to Oracle database

    I have our QA team reviewing connecting to an Oracle database. Case 74444. We will update here with more information.

    Thank you,
    SYSOPS
  9. Replies
    5
    Views
    194

    Re: Query issue to Oracle database

    It could be related to the user login information you're providing to get connection as well. Or it could be rights related and the user doesn't have rights to access fully.

    What is your full...
  10. Replies
    1
    Views
    255

    Re: Scan form wouldn't print

    Investigating. This was done before the known cut off time of 8pm Pacific. Case 74386

    We will let you know what we find out.

    Thank you,
    SYSOPS
  11. Thread: Combine Orders

    by SYSOPS
    Replies
    6
    Views
    865

    Re: Combine Orders

    We are doing a more simple comparison of the first number of characters to see if they match vs the entire string. I really cannot go into detail beyond that

    If you see an issue or example that...
  12. Thread: Combine Orders

    by SYSOPS
    Replies
    6
    Views
    865

    Re: Combine Orders

    We've made some enhancements in this area. Please try it out. If any questions or issues, do let us know.

    Thank you,
    SYSOPS
  13. Replies
    1
    Views
    150

    Re: Trying to print a label tp PDF on an iPad

    There is a feature request to print to email....it's under review.

    As far as where the PDF is for the above, on either the iPad or desktop....it is either saved to the downloads folder for the...
  14. Re: ShipRush shipping method are not selected automatically

    Looking at the docs....for SQL

    It's looking for this element: Service

    The value should be spelled out, according to this page in the helpfile:...
  15. Re: ShipRush shipping method are not selected automatically

    What values are you using? Are you using numeric values to represent the Service Type? If so, Next Day Air Early AM is <UPSServiceType>14</UPSServiceType>

    Otherwise, we will need more information...
  16. Re: Using Web Shipping Javascript SDK by ShipRush recently not behaving with buttons.

    Interesting. I see it from sandbox, but cannot replicate from production. We will review further and see if we can replicate on production as well. Case 74265. If we have any additional questions, we...
  17. Re: Using Web Shipping Javascript SDK by ShipRush recently not behaving with buttons.

    OK...you said you're using the js....so are you using the js to call up the Shipping screen you provided above......or using the js in some other method?

    And, your customers are on our production...
  18. Re: Using Web Shipping Javascript SDK by ShipRush recently not behaving with buttons.

    Morning,
    Can you send me your code that you use for the button? It would appear that there might be something in the code that is calling out the sandbox environment. You can send to support at...
  19. Replies
    11
    Views
    1,097

    Re: Zoho CRM intergration

    Quick question......have you actually created a shipment on this order, after it's been pushed to ShipRush? I don't see any shipping accounts on your user login, so I do not think you're doing the...
  20. Replies
    11
    Views
    1,097

    Re: Zoho CRM intergration

    We get an error trying to post back to your particular URL:

    Unable to update shipping info: Unable to POST 'http://demo.signitydemo.in/zohocrm/ship.php/123456'. The remote server returned an...
  21. Replies
    11
    Views
    1,097

    Re: Zoho CRM intergration

    OK...so the postback is the issue.

    Have you tested with free postback tools, to see if baseline you see it working? Like https://requestbin.com/ or https://postb.in/

    Please also note, your...
  22. Replies
    11
    Views
    1,097

    Re: Zoho CRM intergration

    Sorry but I do not follow the issue. Are you using our REST API? Details required to be able to assist any further.

    Thank you,
    SYSOPS
  23. Replies
    1
    Views
    153

    Re: Descartes Systems USA LL ?

    Yes it has been officially changed over for billing statements. Apologies that you did not get a notification.....we did let Descartes know it would be wise to do.

    Thank you,
    SYSOPS
  24. Re: ShipRush Desktop Toolbox no longer functioning even after reinstall

    Hmmm....using the latest installer from the site, correct?

    That error, as outlined here, has been solved in the past with a full uninstall\re-install...
  25. Re: ShipRush Desktop Toolbox no longer functioning even after reinstall

    As a couple different ways to approach this:

    - Are you able to log into that machine as a different username and see if you can launch the toolkit?

    - If running an anti-virus, have you tried...
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