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Search Results - ShipRush Support Forums
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  1. Re: Estimated Shipping Charges vs Actual Shipping Charges

    If you go into View Shipments and clone the shipment, is the Residential box checked by any chance? Also, go to Help | About and let us know the version\build.

    Thank you,
    SYSOPS
  2. Re: Is there a way to get V11.2.9.8947 old build?

    We do not have that particular build available for download.

    Option:
    Install the latest v11.2
    "dumb" down the install with files from the installation

    After you install, replace the program...
  3. Re: Estimated Shipping Charges vs Actual Shipping Charges

    Have you reviewed the billing for any of these shipments? This is UPS Basic? We get the rates directly from UPS for your account, so we need to determine what isn't being set properly on the shipment...
  4. Re: Is there a way to get V11.2.9.8947 old build?

    You can download v11.2 on the obsolete page, found here:
    https://shiprush.com/obsolete-downloads

    HTH,
    SYSOPS
  5. Re: Changing return address on Express shipments changes origin ID

    The visual interface has to be told what to use. Do you have different accounts, or are these all set up under a single account as different profiles?

    Let me know on the above, and I may have to...
  6. Re: Changing return address on Express shipments changes origin ID

    The only way I know to set this properly is with Alternate Return Addresses. How to control from the ERP would be a question for their developer.

    SYSOPS
  7. Re: Changing return address on Express shipments changes origin ID

    The only way I know to set this properly is with Alternate Return Addresses. How to control from the ERP would be a question for their developer.

    SYSOPS
  8. Re: Changing return address on Express shipments changes origin ID

    Your address in the company section and then populate the Alternate Return Address with their information.

    SYSOPS
  9. Re: Changing return address on Express shipments changes origin ID

    Alternate Return Addresses is exactly for this situation. You'll want to have that configured so that the routing is correct for the physical origination, but a different return to address on the...
  10. Replies
    3
    Views
    74

    Re: FedEx Alternate Return Address NAME

    I'm trying to follow along, but I don't want to miss a step or issue here. You mention return addresses as well. Are you doing return shipments?

    The best next step is to do up some screenshots and...
  11. Replies
    3
    Views
    74

    Re: FedEx Alternate Return Address NAME

    Is this web or desktop version of ShipRush?

    Thank you,
    SYSOPS
  12. Replies
    3
    Views
    195

    Re: bypass address validation?

    We are always working with the postal providers on our backend to allow more latitude for addresses. It is a work in progress.

    SYSOPS
  13. Replies
    3
    Views
    195

    Re: bypass address validation?

    Is this for postal? They are tighter on their address rules than carriers like UPS and FedEx. In certain situations we cannot bypass if an address requires a ste\apt\room value.

    SYSOPS
  14. Replies
    6
    Views
    543

    Re: USPS lables showing barcodes onmly

    You may want to contact Zebra or the supplier of the printer (if from a carrier) to see about reloading the firmware or swapping the printer.

    SYSOPS
  15. Re: Time Zone correction setting required in Ship Rush Version 11.

    Then this becomes a question for your IT staff, and can you control the timezone in a TS session to reflect where the user actually is. We wouldn't have control over that, as we get the time from the...
  16. Replies
    6
    Views
    543

    Re: USPS lables showing barcodes onmly

    We do not see the issue at a code level, and for some users, printing to a different Zebra printer created a working label.

    Have you looked at upgrading your firmware?...
  17. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    Thank you. The information has been passed along to development.

    SYSOPS
  18. Re: Time Zone correction setting required in Ship Rush Version 11.

    Is this being used via remote desktop?

    SYSOPS
  19. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    It doesn't appear to be an option in the FedEx API we use. We reviewed the current API documentation and even ran a few test shipments with all available fields populated in the request sent to their...
  20. Re: Time Zone correction setting required in Ship Rush Version 11.

    Is this the desktop or web version of ShipRush? The desktop uses the local time on the PC. For web, go into settings | user settings and adjust the time zone option on that screen.

    HTH,
    SYSOPS
  21. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    We've reviewed the current API and did not find a solution to populate that field to print on the label.

    Thank you,
    SYSOPS
  22. Replies
    2
    Views
    303

    Re: Strange Error on Address Validation

    Asking development about the API question. Case 67279. We will update when information is available.

    As far as rating vs shipping and address validation:
    - The validation rule does not apply...
  23. Replies
    6
    Views
    543

    Re: USPS lables showing barcodes onmly

    We are aware of the issue and have opened Case 67199 for further investigation.

    Thank you,
    SYSOPS
  24. Replies
    1
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    128

    Re: Sears Integration

    No worries. That one is missed even by us.

    Thank you for the update.

    SYSOPS
  25. Re: New version of ShipRush for discount postage breaks the application

    Can you please expand on what that means?

    Thank you,
    SYSOPS
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