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  1. Replies
    4
    Views
    79

    Re: Unable to Print UPS Labels

    Exit ShipRush completely and then restart ShipRush with a right click Run As Administrator option. You should then be able to adjust that setting.

    SYSOPS
  2. Replies
    6
    Views
    265

    Re: Dimensions Return API...

    Can you provide your request and the current response you get as examples I can pass along to development? They would like to review that data and what endpoint you're hitting for this xaction.
    ...
  3. Replies
    6
    Views
    265

    Re: Dimensions Return API...

    Sorry for the delay. Trying to get an update on the case.

    Thank you,
    SYSOPS
  4. Replies
    4
    Views
    79

    Re: Unable to Print UPS Labels

    We are working with UPS on this issue that had started last week. Case 68292. We've added you to the case to alert you when an update is available.

    A possible workaround to the issue:

    Go into...
  5. Thread: V12.1 install

    by SYSOPS
    Replies
    6
    Views
    159

    Re: V12.1 install

    OK...that means it's not connecting to the central database. A workstation setup shouldn't ask you to register you're account.

    You can see how it's trying to connect by opening the connection...
  6. Thread: V12.1 install

    by SYSOPS
    Replies
    6
    Views
    159

    Re: V12.1 install

    Is this a workstation install, or a stand alone with it's own database?

    SYSOPS
  7. Replies
    3
    Views
    233

    Re: Error on log in to my.shiprush.com

    Will be fixed in the next 5 to 10 minutes. Sorry for the hassle.

    Thank you,
    SYSOPS
  8. Re: Shipper window minimises every time you click out as of upgrade to V12.1

    Yes. If you do not see the behavior in the stand alone mode, it's an issue with the other integration.

    Thank you,
    SYSOPS
  9. Thread: V12.1 install

    by SYSOPS
    Replies
    6
    Views
    159

    Re: V12.1 install

    Let it do the installation. It certainly thinks the "server" install was done previously on this machine.

    After it does the installation, you can go into services and stop\disable the Z-Firm...
  10. Re: Shipper window minimises every time you click out as of upgrade to V12.1

    Can you give more detail on this? Are you using ShipRush in conjunction with another application? If you start ShipRush itself, so it's in the system tray, can you click on blank shipment to open a...
  11. Re: Shiprush Pro UPS Comodo Digital Certificate

    If you are v12 of ShipRush, there are no additional steps required on your side. You're running the latest UPSLink tools.

    Thank you,
    SYSOPS
  12. Replies
    1
    Views
    47

    Re: upgrading from basic to pro

    Kbase on switching from Basic to Pro:
    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0412.txt

    You may also want to make sure a registry flag is set, so it "thinks" it is in Pro mode as well:...
  13. Replies
    6
    Views
    265

    Re: Dimensions Return API...

    Asking the development team if this is possible and if so, an example. Case 68213

    Thank you,
    SYSOPS
  14. Re: ShipRush UPS Pro v12 - SOAP performance issue

    From development:

    There is no new web service IO in v12.

    We expect performance to be the same as v10

    NOTE that you can run v10 and v12 in parallel, on diff VMs, either discretely or behind a...
  15. Replies
    6
    Views
    265

    Re: Dimensions Return API...

    Are you having any data sent back to your currently after shipment? Are you using the API to create the shipment? More details please.

    Thank you,
    SYSOPS
  16. Re: ShipRush UPS Pro v12 - SOAP performance issue

    Asking development to review further. Case 68171. We will post with an update to this question when available.

    Thank you,
    SYSOPS
  17. Re: edit email notification %AsClipboardString% info

    We do not have an example of that template available as it is built into the code.

    SYSOPS
  18. Re: edit email notification %AsClipboardString% info

    That is internal to our code, and is predefined.

    If you wish to modify the email notifications, you would want to build your own template and use the mergecodes as needed to fill in the data.
    ...
  19. Re: Estimated Shipping Charges vs Actual Shipping Charges

    OK...we are investigating this. Case 67820. We will update this thread when more information is available.

    Thank you,
    SYSOPS
  20. Replies
    2
    Views
    530

    Re: API - php native? symfony framework?

    Please reach out to sales @ shiprush dot com and ask them for additional information for our API. They can assist further.

    Thank you,
    SYSOPS
  21. Re: Estimated Shipping Charges vs Actual Shipping Charges

    OK.....at time of shipment residential is being set. What needs to be reviewed on this

    If you rate the shipment after you have it dialed up, does the residential box get checked during the rate...
  22. Re: Estimated Shipping Charges vs Actual Shipping Charges

    If you go into View Shipments and clone the shipment, is the Residential box checked by any chance? Also, go to Help | About and let us know the version\build.

    Thank you,
    SYSOPS
  23. Re: Is there a way to get V11.2.9.8947 old build?

    We do not have that particular build available for download.

    Option:
    Install the latest v11.2
    "dumb" down the install with files from the installation

    After you install, replace the program...
  24. Re: Estimated Shipping Charges vs Actual Shipping Charges

    Have you reviewed the billing for any of these shipments? This is UPS Basic? We get the rates directly from UPS for your account, so we need to determine what isn't being set properly on the shipment...
  25. Re: Is there a way to get V11.2.9.8947 old build?

    You can download v11.2 on the obsolete page, found here:
    https://shiprush.com/obsolete-downloads

    HTH,
    SYSOPS
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