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Search Results - ShipRush Support Forums
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  1. Replies
    5
    Views
    1,971

    Re: Delivery Date In Web Service Response

    Are there any other options to get the estimated delivery date for FedEx Ground?
  2. Replies
    5
    Views
    1,971

    Re: Delivery Date In Web Service Response

    We are using the old SOAP service.
  3. Replies
    5
    Views
    1,971

    Delivery Date In Web Service Response

    Can the web service return the delivery date for a FedEx shipment? The standalone ShipRush FedEx client shows the delivery date, but we don't see the delivery date in the web service response.
    ...
  4. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    We are using ShipRush Pro. Did you test any of the addresses I provided? The UI does not indicate residential, but SOAP does.

    I would like more information on what process you use for address...
  5. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    Who does the address validation CASS?
  6. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    a) Does SR SOAP get it wrong sometimes, or all the time?
    Answer - We only know when the address is wrong

    b) Do you send the RES flag with your request?
    Answer - No
  7. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    Can I get an update on Case 59250?

    Thanks.
  8. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    Any update? We have another address showing as Residential in SOAP, but non-residential in ShipRush UPS and UPS.com.

    12568 190TH ST
    MEDIAPOLIS, IA 52637
  9. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    Previously we weren't logging that value in the address validation response. We are logging it now:

    <Address xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"...
  10. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    In the request we set this - <Residential Value="0" />.

    In the response to our address validation request, we received the following:

    Info [ShipRushWrapper.ValidateAddressEx] -...
  11. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    Yes, we have address validation enabled in ShipRush. It's set to Basic, so it should correct the residential flag. I have ShipRushClientSettings_UPS.ini copied to the folder above, and I have...
  12. Replies
    24
    Views
    5,245

    Re: SDK and Client Returning Different Rates

    zFirm web service. It's doing address validation.

    Thanks,
    Chris
  13. Replies
    24
    Views
    5,245

    SDK and Client Returning Different Rates

    When shipping a 2-pound package to the following address the ShipRush Client returns a rate without the residential charge added. When using the SDK the address is coming back as residential...
  14. Re: Rates Are Higher Than Rack Rates On UPS.com

    The rates have not been modified. I just loaded the 2017 rates again to make sure. When I prepare the shipment in ShipRush the estimated cost shows as $10.94. When I click Ship the rate jumps up...
  15. Re: Rates Are Higher Than Rack Rates On UPS.com

    Version 11.0.8.7313. Upgrading to a newer version is not an option right now. I am using the 2017 rates, so the version really shouldn't make a difference, correct?
  16. Re: Rates Are Higher Than Rack Rates On UPS.com

    Basic. Attached is a screen shot of shipping settings for my account with the account specific info masked. Where are the settings?2198
  17. Re: Rates Are Higher Than Rack Rates On UPS.com

    There is no rate markup set. I am looking at the UPS Account in shipping settings, and I don't see anywhere to control what rates to display. I didn't make any changes to the account when it was...
  18. Rates Are Higher Than Rack Rates On UPS.com

    When I rate the following shipment on UPS.com I get a Ground rate of $10.90. When I rate and process the exact same shipment in ShipRush I get a Ground rate of $16.53. Why would rack UPS.com rates...
  19. Replies
    3
    Views
    2,222

    UPS Standard To Mexico

    I am unable to get a rate for a shipment from the US to Mexico using UPS Standard. ShipRush shows the rate as <not available> . UPS Standard should be available to both Canada and Mexico. On the...
  20. Replies
    1
    Views
    2,221

    Nonstandard Container Rules

    For FedEx Ground shipments 70 pounds and under if I select the Nonstandard Container option a $10.50 fee is added to the Estimated Rate. For shipments over 70 pounds the Nonstandard Container option...
  21. Replies
    13
    Views
    5,326

    Re: FedEx Additional Handling Surcharge

    I am getting the following error when trying to install the UPS update - Unable to download "http://www.zfirm.com/downloads/assets/support_files/ShipRush_UPS_Pro_Components_v6.zip". Access violation...
  22. Replies
    13
    Views
    5,326

    Re: FedEx Additional Handling Surcharge

    Any update on this fix? Thanks.
  23. Replies
    3
    Views
    2,440

    Re: Account activation is pending

    This is a test system, so we only run end of day when setting up new accounts. Sometimes we go months between adding new accounts. I have emailed the ShipRushServer.log file to support
  24. Replies
    3
    Views
    2,440

    Account activation is pending

    I am trying to add an additional UPS account to ShipRush. I have 3 accounts that are working fine, but the 4th account that I am trying to activate is stuck at Account activation is pending.

    I...
  25. Replies
    13
    Views
    5,326

    Re: FedEx Additional Handling Surcharge

    How much longer until this is fixed for Desktop?
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