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  1. Replies
    3
    Views
    508

    Re: Scanning barcode does not pop up ShipRush

    Can you clarify what it is you're trying to do or accomplish and we will try and answer your question.

    Thank you,
    SYSOPS
  2. Replies
    1
    Views
    106

    Re: new format for USPS labels

    Will not impact tracking or shipping. We have two platforms for postal that can be used, and around that time today the primary system we have been using experienced an outage. Since we have two, we...
  3. Replies
    3
    Views
    272

    Re: ShipRush progrom not loading

    There was an outage on our servers for a few minutes yesterday. That should all be cleared.

    Thank you,
    SYSOPS
  4. Replies
    1
    Views
    166

    Re: Ship Multiple Labels for the same Order

    That option isn't available as of yet from Amazon through their Buy Shipping function that we use. Right now, it's one order, one package.

    I will add you to the case we have for this, Case 65597....
  5. Thread: Combine Orders

    by SYSOPS
    Replies
    1
    Views
    322

    Re: Combine Orders

    I've opened Case 71879 to investigate this further.

    Thank you,
    SYSOPS
  6. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Follow up questions:

    Version of OS in use?
    Version of ShipRush in use?

    Thank you,
    SYSOPS
  7. Re: Error Message Key not Valid for use in specified state

    Did you delete the folder associated with the toolbox\toolkit?

    This kbase discusses what to delete:
    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0826.txt

    HTH,
    SYSOPS
  8. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Asking development

    Thank you,
    SYSOPS
  9. Replies
    5
    Views
    325

    Re: USPS First class option

    I see you're sending:
    <PkgHeight>50</PkgHeight>

    According to the docs I can find for First Class, the limits are 22" x 18" x 15"

    that dimension will only return priority\express options
    ...
  10. Replies
    5
    Views
    325

    Re: USPS First class option

    You would pass ounces as a decimal

    So, 8oz would look like
    <PackageActualWeight>0.5</PackageActualWeight>

    HTH,
    SYSOPS
  11. Replies
    5
    Views
    325

    Re: USPS First class option

    Example of your request? Are you submitting something that is over a lb?

    Thank you,
    SYSOPS
  12. Replies
    1
    Views
    139

    Re: Looking for the API Docs

    Afternoon,
    We do not make our API docs public. Please send an email into support at shiprush dot com. Please include your name and phone # and I'll have someone from Sales reach out to you directly...
  13. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Thank you for the update. Asking development for any other ideas or if we are catching any additional logging on our side.

    Thank you,
    SYSOPS
  14. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Would it be possible to take any of the machines you're tested on outside of your normal network and verify we aren't chasing a networking\security issue?

    SYSOPS
  15. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Case 71581 has been opened for development to review further.

    Thank you,
    SYSOPS
  16. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Please email into support at shiprush dot com with the email address you're using for your postal account. I will open a case after I have that information to see if there are any errors being...
  17. Replies
    1
    Views
    186

    Re: License and Rates

    Thank you for the feedback. I've opened Case 71562 for development to review the feature request.

    SYSOPS
  18. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Try resetting the connection to My.ShipRush

    Settings | Shipping Settings | My ShipRush
    Uncheck the option to upload
    Recheck and set with your email and password
    Try the test

    Exit ShipRush...
  19. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    May want to check your firewall, as it might be our app is being blocked on our call out to our servers for your postal account.

    SYSOPS
  20. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    OK...if ShipRush keeps prompting as if the wizard needs to run, it sounds like it's not able to properly update files located under c:\users\public\documents\z-firm llc. That is where config and...
  21. Replies
    19
    Views
    1,326

    Re: Setup Wizard keeps running on launch

    Running v12 of ShipRush?

    Are you launching ShipRush from your own app? You could try to start your app with a right click Run as Admin, and then fire up ShipRush to let it finish the setup process...
  22. Replies
    1
    Views
    357

    Re: Dimensional Weight Scanners

    We do not have support for these on the near horizon. I've opened Case 71414 for development as a feature request. I cannot provide an ETA at this time.

    Thank you,
    SYSOPS
  23. Replies
    8
    Views
    2,136

    Re: Shipping Multiple boxes to our clients

    I do not have an ETA to offer on this. We are working on a new UI, and that may allow this feature to be added\enabled.

    SYSOPS
  24. Re: Multi Parcel Shipping with Discount Postage

    Ahhh.....sorry. I was thinking in our web version earlier. The desktop version does not have a Multi-Parcel option since true Multi-Parcel is not supported for postal. You would have to make two...
  25. Re: Multi Parcel Shipping with Discount Postage

    You should be able to call AddPackage() to make the shipment multi parcel (MPS) even for Discount Postage. It won't be treated a true MPS as there isn't a master tracking # when doing this with...
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