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  1. Replies
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    Re: USPS Integration

    The first question is: Using that ShipRush Web account, and logging in interactively, do you have a ShipRush v2 postage account?

    If not, please add one!

    If so, pls email the full req/resp (with...
  2. Replies
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    Re: Amazon BUY and ShipRush API

    ZF Case 70261

    Large apologies.

    It looks like this case missed folks when they were in the office and was not attended to.

    We have pushed it to the top of the queue. Please allow 2 or 3...
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    Re: Getting Error Message

    This was a transient issue on production that was cleared up shortly after these posts.

    Apologies for the hassle!
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    Re: UPS orders being imported as USPS

    Hmmmmm.

    The normal cause of an issue like this is a mismatch between the carrier and the shipping service. It is critical that the carrier be set explicitly, and that it be the right carrier for...
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    Re: Scan Form Too Small

    As mentioned, a back up plan is to log into SR Web, and download the scan form from there, which will be an 8.5x11 PDF

    This is not a normal issue. We can think of two possible causes:

    1) Is...
  6. Re: Drupal - Update to PHP 7 - pkg weight not importing

    Please start a new thread and explain the issue more fully.

    Thank you!
  7. Re: Web Shipping Javascript SDK by ShipRush - Passing crentials

    We might be able to give you a way to log out, but not a way to log in.

    (Have you tried simply pumping the signout url? https://my.shiprush.com/signout )
  8. Re: Web Shipping Javascript SDK by ShipRush - Passing crentials

    Case 70304


    Two logins are not supported by ShipRush (or by most any web app). That is a limitation of the world of the web.

    (The only way to use two logins is to use one in browser A [say...
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    Re: Inactive Addresses

    Inactive , can you show us a screen shot that helps us see what you see?

    Have you tried turning off the Address Verification feature in Settings?
  10. Replies
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    Re: Problem with Quotes in SQL Write-Back

    Updated documentation is also available here: http://www.zfirm.com/Product_Documentation/ShipRush_v12-1_FedEx/

    See the page: ShipRush SQL: Programming Notes
  11. Replies
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    Re: Problem with Quotes in SQL Write-Back

    ZF Case 68811

    Thank you very much for the detailed write up. Your points are understood, and well presented.

    We should, in a day or two (business day or two) have a build that passes the...
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    Re: UPS Basic Communication Error

    Please see the kb here:

    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0858.txt
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    Re: USPS Invalid Service

    It may be helpful to subscribe to the ShipRush status page: https://shiprush.statuspage.io/
  14. Replies
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    Re: Unable to Print UPS Labels

    Full steps to resolve this:

    http://www.icontact-archive.com/kmVHOwd5lEgvUyxpf8hZGsdsa472cQjw?w=3
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    Re: Not able to connect to Walmart Store

    To clarify: Everything was working ... and then walmart made a breaking change.

    ShipRush just rolled out an adjustment that accommodates walmart's change, and all looks up and running.
    ...
  16. Replies
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    Re: Not able to connect to Walmart Store

    We may have this resolved, and are checking now. Please sit by....
  17. Re: Address check deleting important info in address line

    Yes, as mentioned, we can dig right in, but need to know the carrier and one or more problem addresses.

    If you do not want to post that here, please email to support@shiprush.com , and include a...
  18. Replies
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    Re: Can't get Fedex rates with ShipRush web

    The step:

    I would suggest going into settings and delete your FedEx account and add it back in so that we can re-register the account on the FedEx servers.


    Should always work.

    If it does...
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    Re: FedEx Additional Handling Surcharge

    Thanks for asking.

    We are kicking the product team to get a build available.
  20. Thread: Missing Orders

    by SYSOPR
    Replies
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    7,501

    Re: Missing Orders

    What is the web store type that is causing the issue?
  21. Replies
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    Re: where is ShipRushDBManager?

    The help file:

    www.zfirm.com/Product_Documentation/ShipRush_v11-0_FedEx/Content/The_ShipRush_Database_Manager.htm

    Says:

    C:\Program Files\Z-Firm LLC\ShipRush v11\ShipRushDBManager.exe

    ...
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    Re: Thermal Label Printing from and RDS host

    Thank you for the update.
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    2,565

    Re: Can't save account config

    Thank you for the update.
  24. Replies
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    Re: strange international shipping issue

    Thank you for the detail.

    The FedEx systems have had a number of hiccups the past 12 days.
  25. Replies
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    Re: Automation Rules

    Do you want to filter on:

    Declared Value (what your rule looks to be hooked to)

    or

    Order Total $ (see below)

    ?
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