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  1. Replies
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    Re: Not able to print label.

    It's still complaining about the qty x weight issue on the servers at FirstMile. Try deleting a line item from the commodities, and re-add

    See if that helps

    HTH,
    SYSOPS
  2. Replies
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    Re: Not able to print label.

    The first item, that has a weight of 2.25lb, has a qty of 2, making just that one line item 4.5lb. That, along with the other items, make the shipment line items weigh more than the indicated...
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    Re: Not able to print label.

    That particular order shows this issue:

    ERROR: Unable apply 'Ship Newgistics Single': Unable to ship: Ship To Address line 2 is too long. Sorry! Please keep it to a length of 35 or less.

    HTH,...
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    Re: Not able to print label.

    I would need an example order number. Looking right now, and I don't see any domestic orders posted.

    Thank you,
    SYSOPS
  5. Replies
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    Re: Not able to print label.

    Are you controlling your From information in your Post-in function? I ask, because it looks different than the default address you have on your FirstMile account.

    If you are, it appears you are...
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    Re: Override Holiday

    There isn't a way to force a SCAN form for packages with a ship date of tomorrow. Sorry.

    SYSOPS
  7. Replies
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    Re: Override Holiday

    Try settings | shipping settings | advanced | shipping screen behavior

    Uncheck "Auto increment ship date to next weekday"

    HTH,
    SYSOPS
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    Re: Override Holiday

    You should be able to go into settings | ShipRush USPS Account and uncheck the Holiday\Sunday option on the right

    HTH,
    SYSOPS
  9. Replies
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    Re: Orders getting duplicated on update

    Follow up on this:

    Looks like two elements need to be passed for this to function:

    Under the <Order> element:
    <IsCancelled>1</IsCancelled>

    Under the <Shipment> element:...
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    Re: Orders getting duplicated on update

    Waiting for an update on the case. Will see if I can get an update this morning.

    Thank you,
    SYSOPS
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    Re: Netsuite "Button"

    Please send an email to our Sales Group at sales at shiprush dot com and they can email that kit out to you.

    HTH,
    SYSOPS
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    Re: WooCommerce Weight

    How do we get weight for line items? Not sure I follow the question. Weight is provided at the OrderItem level via our PHP integration with WooCommerce.

    Thank you,
    SYSOPS
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    Re: Orders getting duplicated on update

    It looks like the correct method, and my testing did not modify the order status either. I've opened Case 75857 for development to investigate further.

    Thank you,
    SYSOPS
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    Re: Orders getting duplicated on update

    Just reviewed...and let's verify that you are indeed sending OrderID with the "update" post-in. Looking at your example, you removed the OrderID element, and replaced with OrderStatus element.
    ...
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    Re: Orders getting duplicated on update

    Please send examples of first post-in and update post-in to support at shiprush dot com and we will review the data you are sending to determine what the issue might be.

    Thank you,
    SYSOPS
  16. Re: ShipRush Custom Post-In Integration with Ruby On Rails

    They are there. Looking at your example above, the order Date is 9/16/2019. Set the date range to show the last 30 days, instead of today or last 7 days (as everything is based on the order date you...
  17. Re: ShipRush Custom Post-In Integration with Ruby On Rails

    shipRushClient.Open(
    { ShipTransactionRequest: shipTransactionXML
    })

    The above is for our javascript interactive shipping "button" solution. That does not post any data into ShipRush. It is an...
  18. Replies
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    Re: Netsuite "Button"

    The above is for our shipping button, that can be set up in NetSuite. This gives you a one button shipping option right in an Item Fulfillment (in this case). If you are looking for just a quoting...
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    Re: Netsuite Custom Fields

    Review the ShipRush.js file

    Make sure this is set to true:
    var useReferenceNumber=true;

    Near the bottom of the document, locate this line:
    if(useReferenceNumber)

    You'll want to modify the...
  20. Re: ShipRush Custom Post-In Integration with Ruby On Rails

    It appears your account in sandbox was flagged. I've cleared that issue

    I impersonated your account, and I see an order posted, ZF-0004. It isn't mark as paid, so it's in the Waiting on Payment...
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    Re: FedEx Duties paid by problem.

    Try with including these fields with your post-in

    Duties Paid By: International.DutiesBillCode
    Possible values:

    Prepaid,
    FreightCollect,
    Consignee,
    ThirdParty,
    CostAndFreight,
  22. Re: Question regards to multi shipping account on single ShipRush Account

    Just under the <Shipment> element. Do not put into the shipper address element

    <Shipment>
    <Carrier>1</Carrier>
    other information
    </Shipment>

    HTH,
    SYSOPS
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    Re: FedEx Duties paid by problem.

    After the order posts in, what does it look like in the INTL section on the order if you open the order\shipment? Is it set as your defaults, or set to Duties paid by sender?

    I've opened Case...
  24. Re: Question regards to multi shipping account on single ShipRush Account

    You can include the carrier element under the shipment section

    For FedEx, it would look like this: <Carrier>1</Carrier>

    For FirstMile, it would look like this: <Carrier>32</Carrier>

    HTH,...
  25. Re: Can you use ShipRush to calculate shipping for customer on store website?

    We do not have a utility that you simply download and plug into your webstore to calculate shipping costs during checkout. If you have developers, we do offer an API that can be used, but does...
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