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  1. Replies
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    Re: UPS 2020 Rates for UPS pro

    Chasing this down to see what the status is.

    Case 77059

    Thank you,
    SYSOPS
  2. Re: SmartPost issues FedEx SmartPost is not available for this shipment

    Thank you for the update. I'm not sure what "step" resolved above either...but it could have been the dll as there may have been a change that required that.

    SYSOPS
  3. Re: SmartPost issues FedEx SmartPost is not available for this shipment

    Are you able to capture the data being sent via SOAP? If so....let's do the following

    Grab that request data

    Go into the UI, dial up the same type of shipment, and click on the small ShipRush...
  4. Re: SmartPost issues FedEx SmartPost is not available for this shipment

    So you can create a SmartPost shipment directly in the ShipRush UI using blank shipment (not via the SOAP integration)?

    Or do you get an error even doing a blank shipment?

    SYSOPS
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    Re: UPS 2020 Rates for UPS pro

    We are currently working on releasing those rates. I will post back on this thread when they are available.

    Thank you,
    SYSOPS
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    Re: Need Assistance Editing Query in ShipRush

    Who wrote the SQL query you're using? If this is a custom SQL backend from Acctivate, you would want to ask them for a modified query to get the desired results from their database\application.
    ...
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    Re: Smartpost for billing to Thirdparty

    It is under review to get it added to ShipRush Web. We will post an update here when that has rolled out.

    Thank you,
    SYSOPS
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    Re: Smartpost for billing to Thirdparty

    Thank you for the update. I'm asking development if there have been any changes for this with FedEx

    SYSOPS
  9. Re: Orders taking while to update Amazon/Ebay/Magento

    Great question. I will have our devs review our internals to see if we are having any lag issues. Case 76798

    Thank you,
    SYSOPS
  10. Re: Differnet order get the same tracking number

    Duplicate tracking is possible in this scenario, as it appears you're using ShipRush UPS Pro. We generate the tracking # internally. To keep this from happening in the future, please refer to this...
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    Re: Override Holiday

    Investigating further. Case 76556

    Thank you,
    SYSOPS
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    Re: Refunds for Voided Labels

    Log into your account at my.shiprush.com and go into settings | ShipRush Discount Postage account | Billing - Postage

    This will show you a list of voided shipments and their status

    HTH,
    SYSOPS
  13. Re: Desktop Integration - ZRush_ShipRush.ocx - License has Expired message

    Yes....the ocx file supports all of the carriers we support via the desktop environment. What is the issue or error you get for postal? Do you have ShipRush Discount Postage installed and configured...
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    Re: Print List of Labels

    We do have different SDK\API options available for direct integration. You may want to have your in-house developer reach out to our Sales Group to discuss those options. Once your own application...
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    Re: Print List of Labels

    It appears you're using our SQL connection to generate the shipments by scanning the barcodes for the orders. Can you explain how you'd like to print shipping labels\postage directly from your...
  16. Re: Desktop Integration - ZRush_ShipRush.ocx - License has Expired message

    Can you launch ShipRush interactively to the system tray without the error? If so....the GUI is licensed properly.

    Secondary question: Are you passing a license value in your code? If so, has...
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    Re: Override Holiday

    Are you using the desktop version of ShipRush (Order Manager)? If so, that may explain the issue. There's also a setting for this on the account in ShipRush Web, which would also need to be unchecked...
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    Re: Override Holiday

    Hmmm...that may be still being controlled by the postal provider we are using to generate those labels, even if you have it turned off.

    Please email to support at shiprush dot com with a couple...
  19. Re: Just purchased ShipRush UPS/FEDEX Basic and installed-What's next?

    You can visit this page, from the folks at Acctivate: http://help.acctivate.com/articles/5398/

    They wrote the custom SQL connection to ShipRush and questions about the SQL query etc should be...
  20. Re: Problems communicating w/ Shiprush Sandbox API today?

    Haven't been any known issues or outages to my knowledge.

    What type of errors have you been getting?

    Thank you,
    SYSOPS
  21. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    Follow up from development:

    The story is that Thailand country code was incorrectly listed in carrier specs years ago, so we had to decommission the value of 181. The correct country code to be...
  22. Re: Barcode not printing for international form 0430 using javascript SDK

    I located this kbase article about this...please review: https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0746.txt

    Thank you,
    SYSOPS
  23. Re: Barcode not printing for international form 0430 using javascript SDK

    If you go into ShipRush Web and reprint the shipment.....does the barcode print properly, or does that also contain the Invalid-C in a box?

    Thank you,
    SYSOPS
  24. Re: Thailand showing a "-" in Visual FedEx Shiprush Form

    Thank you for the update. I've opened Case 76086 for development to review further.

    SYSOPS
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    Re: End-to-End Tracking

    We are getting closer on being able to provide end to end realtime tracking of package status in our UI. I cannot tell you when this will be live, but it is under active development.

    SYSOPS
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