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  1. Replies
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    Re: Setup Wizard keeps running on launch

    Apologies for the hassle!

    Issue: Socket Error 10054
    Seen from ShipRush 12.1, Desktop, on at least 2 different systems, on at least two different networks. (ISP and mobile cellular)

    ...
  2. Re: Time Zone correction setting required in Ship Rush Version 11.

    Interesting one.

    From what you describe, it seems to us that you will want to set the PC where ShipRush Desktop runs to the time zone and time of the U.S. origination point, for best results.
  3. Re: International Shipment: How to populate EIN/VAT number on FedEx label

    Let's come at this from a different angle.

    Do you have an example label with these elements populated from fedex.com or another shipping system?

    If you can send us a pic of such a label, esp w...
  4. Thread: End of Day USPS

    by SYSOPP
    Replies
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    2,257

    Re: End of Day USPS

    Did you try the kb?

    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0837.txt
  5. Thread: End of Day USPS

    by SYSOPP
    Replies
    5
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    2,257

    Re: End of Day USPS

    Also, let us know what kind of postage account you are using. (Those steps above is appro for all postage accounts)
  6. Thread: End of Day USPS

    by SYSOPP
    Replies
    5
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    2,257

    Re: End of Day USPS

    The solution is the SCAN form. Use the Close Day / End of Day option in the More menu

    The USPS scans just the one form, which act as a scan on all the pkgs.
    ...
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    Re: eBay Same Day Shipping

    ShipRush Web currently only shows the order date.

    eBay Guaranteed orders will appear in the eBay Guaranteed folder.

    ShipRush will, over the coming weeks, also display the ship by date. (ZF Case...
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    Re: Waiting on Payment

    couple items to address

    First, did you go to the current php plugin kit? If not, please do.

    Second, in the kit is shippingzsettings.php. There are settings in this file that control these...
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    Re: can't void shipments anymore.

    Is this ShipRush Desktop Endicia or ShipRush Desktop v2 postage? (ShipRush Discount Postage) ?

    If Endicia: This is a known issue, due to a change (er, breakage) on the Endicia side. The workaround...
  10. Thread: Reprint Label

    by SYSOPP
    Replies
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    1,299

    Re: Reprint Label

    I hope this isn't happening often?

    Let's collaborate to get everything reliable and happy.
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    Re: Endicia vs. ShipRush USPS Accounts

    Thank you for the detailed post!

    We will respond to more on Monday. For some quick responses:

    #5) Delivery Dates: The actual delivery times are all the same. The representation you refer to...
  12. Thread: Reprint Label

    by SYSOPP
    Replies
    4
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    1,299

    Re: Reprint Label

    Yes, when you reprint, by default, it goes to the same printer.

    You can go into settings and change the printer to a different printer of the same type, and reprint. The new printer must be the...
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    Re: Unable to connect ShipRush with Magento2 store

    At a quick level, we see this:

    File version mismatch
    ShippingZClasses.php [4.0.10.7497]
    ShippingZMagento.php [4.0.10.6287]
    ShippingZMessages.php [4.0.10.7497]
    Please, make sure all of the...
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    Re: Delivery Date In Web Service Response

    Apologies, we don't surface this in the SDK.

    For express service, it is pretty easy to calculate.

    For ground..... another story.

    Apologies we don't have a slam dunk on this.
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    Re: ShipRush UPS End of Day Errors

    Apologies, we seem to have given this thread a bum steer.

    The next step in chasing this would be to work out the steps we can use in one of the clicky sample apps to recreate the problem in our QA...
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    Re: Rate system down?

    For reference, ShipRush status is updated here: https://twitter.com/shiprush_status
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    Re: New USPS APV system

    For reference, ShipRush status is updated here: https://twitter.com/shiprush_status
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    Re: Problems with ebay orders with multiple items

    There is a case on this, ZF Case 60433, not sure where it is in the queue of to dos.
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    Re: ShipRush UPS End of Day Errors

    We would need to do a full review of the logs and system.

    I suggest opening a paid level II support call for us to investigate. Note, we are swamped today with a major migration of many users,...
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    Re: ShipRush UPS End of Day Errors

    Thank you for the note.

    There are a number of support complexities supporting a web app that hooks to a desktop app (the way you do w SR now)

    SR Web has a js hook, that is %100 web native.
    ...
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    Re: ShipRush UPS End of Day Errors

    Is your app a web app?

    Is it poss to migrate to the SR Web javascript drop in?
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    Re: Compatible scales

    Most folks get their scales used, and that model list is A OK.

    The Fairbanks Ultegras are all current models. The Stamps scales are not very robust (e.g. they will break with moderate use), but...
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    Re: Color logo on packing slip

    We are looking into this under ZF Case 60031

    Thank you for the write up.
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    Re: New USPS APV system

    We are in close contact with the postal service on this topic.

    There is nothing to do at this time. It appears it will be some weeks or months before anything happens.

    ShipRush Discount Postage...
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    Re: SDK and Client Returning Different Rates

    ShipRush uses a system that is much further along than CASS.

    But that isn't directly the issue, as we understand it. (ShipRush does address ver, but address ver is just to serve shipping.)

    The...
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