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Search Results - ShipRush Support Forums
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  1. Replies
    1
    Views
    41

    Re: Amazon buy shipping

    Couple of ways to answer, based on how you're selling on Amazon:

    If you are doing normal Amazon orders and ship with your ShipRush Discount Postage
    - If you declare a value, you can file a claim...
  2. Replies
    1
    Views
    17

    Re: End-to-End Tracking

    It is in the suggestion box. Case 71096

    Thank you,
    SYSOPS
  3. Thread: Silent Printing

    by SYSOPS
    Replies
    3
    Views
    56

    Re: Silent Printing

    If using the javascript, it will use your printer settings configured. You can setup the toolbox\toolkit, to print directly to your printer.
    ...
  4. Thread: Silent Printing

    by SYSOPS
    Replies
    3
    Views
    56

    Re: Silent Printing

    With the web version, are you using one of our API tools? Please expand on your use method.

    Thank you,
    SYSOPS
  5. Re: Postback does not include tracking number

    It is posted back as XML.

    SYSOPS
  6. Re: Postback does not include tracking number

    I tested directly from that page to a test postback URL site, https://webhook.site/

    I dropped that into our page and ran a shipment. I see postback to the URL above, and that includes things like...
  7. Replies
    11
    Views
    1,146

    Re: bypass address validation?

    The above example did not include the specific mailbox value, if it is indeed a UPS Store location. That would also help in doing our own internal investigation.

    Thank you,
    SYSOPS
  8. Replies
    11
    Views
    1,146

    Re: bypass address validation?

    Can you email the full address example you're trying to use to support at shiprush dot com? We would need to raise the issue with the postal provider on our backend with the examples.

    Thank you,...
  9. Re: ebay.shiprush.com integration with shiprush web

    We've opened Case 70986 to review this further. Currently there isn't a control in the shipRushClient.Open call.

    Thank you,
    SYSOPS
  10. Replies
    1
    Views
    127

    Re: Refunds for Voided Labels

    From the helpfile:
    https://my.shiprush.com/docs/zfirm/EN-US/Default.htm#Reference/Voiding_and_Reprinting.htm?Highlight=void

    Note:For postage labels, this triggers a refund request. Refunds...
  11. Re: Number of characters allowed in address lines?

    The limits are controlled by the carrier (s) and we cannot exceed those.

    IIRC it's 35 for most carriers. You can see what is allowed in the UI by doing a blank shipment and start typing into the...
  12. Replies
    1
    Views
    135

    Re: Importing orders

    If you're using ShipRush Web, yes, you can import an Excel spreadsheet.

    Please refer to this helpfile link on how to use ShipRush Web with an Excel spreadsheet:...
  13. Replies
    8
    Views
    816

    Re: Amazon BUY and ShipRush API

    Thank you for the update.

    SYSOPS
  14. Re: Request can not be authorized due to account is locked out, please try again afte

    First thing to check is the version of ShipRush being used. They should be on v12, as all older versions no longer communicate with UPS due to changes in their server system and SSL requirements.
    ...
  15. Re: Using SCAN Form for USPS Priority and First Class

    If you want a SCAN form to bring to the post office, yes. It has to be generated on the day the shipments are marked for. It is not necessary to generate a SCAN form for the labels to be accepted....
  16. Re: Using SCAN Form for USPS Priority and First Class

    Yes...that is how it's supposed to work.

    There may be a bug in the system that we are talking to right now that caused the scan form to trigger for those future date shipments, when it shouldn't...
  17. Re: Using SCAN Form for USPS Priority and First Class

    Yes.....I followed from the first post. I was just wondering about the timeline itself (when the SCAN form request was done).

    You shouldn't have gotten a SCAN form Sunday night, if the packages...
  18. Thread: Return address

    by SYSOPS
    Replies
    7
    Views
    451

    Re: Return address

    Would the rate really change between zipcodes of 91203 and 91206? They are both in Glendale.

    Also, the PO Zipcode will not change anything on the label itself. It is used for rating if shipping...
  19. Thread: Return address

    by SYSOPS
    Replies
    7
    Views
    451

    Re: Return address

    Make sure you have the PO Zipcode element in your request

    From the XML:


    <ShipperAddress>
    <UPSAccountNumber></UPSAccountNumber>
    <Address>
    <POZIPCode>98122</POZIPCode>...
  20. Re: Using SCAN Form for USPS Priority and First Class

    1) Why didn't the SCAN form for the First Class labels print on Sunday?

    ****The SCAN form for the First Class labels did the correct thing. If you set the Ship Date forward by a day, the scan form...
  21. Thread: Return address

    by SYSOPS
    Replies
    7
    Views
    451

    Re: Return address

    Yes....but which one? We offer the desktop version (ShipRush is installed locally on a computer), and our web API. Also, which carrier or carriers are involved?

    Thank you,
    SYSOPS
  22. Thread: Return address

    by SYSOPS
    Replies
    7
    Views
    451

    Re: Return address

    Is this desktop or web ShipRush? Is this specifically for FedEx?

    Thank you,
    SYSOPS
  23. Replies
    8
    Views
    816

    Re: Amazon BUY and ShipRush API

    Reviewed the information from development. These are the required fields needed to be passed in the js call for Amazon Shipping:

    Shipment
    MerchantSettingsId: <AMAZON_MERCHANT_SETTINGS_ID>
    ...
  24. Re: Suggestion: Auto Scan form like UPS auto EOD

    I've opened Case 70643 as a feature request. I do not know of a command line call to accomplish this.

    Thank you,
    SYSOPS
  25. Re: Suggestion: Auto Scan form like UPS auto EOD

    Do you mean like a setting, as we have in the desktop version?

    SYSOPS
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