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  1. Replies
    7
    Views
    1,026

    Re: Inactive Addresses

    It varies between USPS and UPS.
  2. Replies
    7
    Views
    1,026

    Re: Inactive Addresses

    From what I've found in research, it's flagged either when a location is new and no one has moved in yet, the owner has moved, or mail is being held. We are seeing this issue mainly with customers...
  3. Replies
    7
    Views
    1,026

    Re: Inactive Addresses

    2357

    Using another address verification system, it shows that this is a valid address but it isn't active. ShipRush with our current settings rejects these as bad addresses currently.
  4. Replies
    7
    Views
    1,026

    Inactive Addresses

    We are having an issue with not being able to produce shipping labels for addresses marked as Inactive even though they are valid addresses.
    The address validation doesn't flag these but when...
  5. Replies
    2
    Views
    770

    Re: Strange Error on Address Validation

    This is also happening within my.shiprush.com

    It will successfully Rate the address, but will not ship.

    2337

    2338
  6. Replies
    2
    Views
    770

    Strange Error on Address Validation

    Some addresses that get sent to the web api for verification come back as failed with the message "Address lines were modified by Automatic address validation".
    I get that it adjusted the address,...
  7. Replies
    2
    Views
    1,092

    Re: Shipping to Puerto Rico

    Ok, thank you!
  8. Replies
    2
    Views
    1,092

    Shipping to Puerto Rico

    We are trying to generate a shipping label via the Web API and getting the error message "Invalid number of products. [128039]".
    We selected UPS 2nd Day Air for the service type. Can you provide...
  9. Replies
    5
    Views
    1,355

    Re: API Call Limits

    It's typically both. we import addresses from order files and verify the addresses. Then when ready we process those orders for shipping.
  10. Replies
    5
    Views
    1,355

    Re: API Call Limits

    What is the default limit? We currently watch for the error and wait for it to go away before continuing. Ideally we would like to be able to at least process 1 call per second (60 / minute), with...
  11. Replies
    5
    Views
    1,355

    API Call Limits

    We've noticed that the Live API has a limit on how many calls can be made per minute (this limit isn't imposed on the Sandbox).
    Is there a way to increase the amount of calls / minute?
    Also is...
  12. Replies
    2
    Views
    1,013

    Re: Production Printing Test Labels

    This has been resolved. Thank you.
  13. Replies
    2
    Views
    1,013

    Production Printing Test Labels

    We have switched over to our production token and are trying to print real labels. The orders are getting cancelled automatically and the labels are coming through as test labels. I have verified...
  14. Replies
    2
    Views
    986

    Re: Address Validation via API

    Excellent, thank you for the update!
  15. Replies
    2
    Views
    986

    Address Validation via API

    We intentionally used addresses with the wrong state for testing. These are coming back as successfully validated from the ValidateAddressRequest.
    However, trying to create a ShipRequest returns an...
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