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    Re: UPS Pro EOD Error

    The EoD that is failing (March 19th) is more than likely keeping the others from uploading as well. Follow the kbase article to locate that EoD, but instead of doing the steps to force new PLD,...
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    Re: UPS Pro EOD Error

    That could mean that there is data in the PLD itself causing this. As a quick solve....follow the same steps, but postpone the EoD for that particular day. If issue persists or crops up again, a...
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    Re: UPS Pro EOD Error

    After you set the date range, you should see a status of ready (column) for what should be the last EoD attempt

    HTH,
    SYSOPS
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    Re: UPS Pro EOD Error

    Try this kbase article first:

    https://www.zfirm.com/Knowledge_Bases/ShipRush/SR3P-0033.txt

    The error would indicate a bad record was generated (shipment) and that is causing the issue

    Thank...
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    Re: Regarding Post Back URL

    If you provide a postback URL, we will push "post" an xml file to that URL

    I reviewed the postback for your sandbox environment, and see the following error:
    ERROR on POST...
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    Re: Unable to activate account.

    I don't follow "both way"...apologies. If this started life as an existing installation that was upgraded, the "old" UPSLink residue is still on the machine even if you do a clean installation after...
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    Re: Unable to activate account.

    Is this an existing installation or a new installation? Something is keeping the UPSLink from installing properly.

    SYSOPS
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    Re: Unable to activate account.

    Try the manual install steps for the UPSLink, discussed here:
    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0283.txt

    Let's see if that solves

    Thank you,
    SYSOPS
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    Re: Unable to activate account.

    That error would indicate you're still on the old UPSLink platform (that has been closed by UPS)

    Go to Help | About from the icon in the system tray, locate the Comm layer version. What does it...
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    Re: New Zebra GK420 Printer

    If this is in regards to a chat\phone call that came in as well, it appears that Remote Desktop is in the mix and could be causing the issue

    If not, we would need additional information to...
  11. Re: cannot print, issues once again. of course on the weekend w/ no support

    A screenshot of the full error, or a copy\paste of the full error may help further.

    Also, have you checked from From Address for any changes\issues?

    Thank you,
    SYSOPS
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    Re: Was printing fine today until...

    Please refer to this kbase article on the steps to adjust the internet settings in ShipRush

    https://www.zfirm.com/Knowledge_Bases/ShipRush/SRXA-0214.txt

    You will want to set it to Compatible,...
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    Re: SR Web + Hazardous Materials Shipping

    Yes....I've reviewed the shipment you were trying earlier this morning. Unfortunately the FDX servers do not return a useful error when a hazmat shipment fails, just the generic message of:
    ...
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    Re: SR Web + Hazardous Materials Shipping

    I have not heard of declaring the packaging type for hazmat, and have not seen that be the reason for a shipment failure.

    Did some more digging for FedEx hazmat documentation to use:...
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    Re: Need new license number

    The license for ShipRush is set to expire Feb 18th, so not quite outdated as of yet.

    I will be sure to alert the product team to update them this week as well.

    Thank you,
    SYSOPS
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    Re: SR Web + Hazardous Materials Shipping

    FedEx is very touchy about the DOT\Tech Name

    In looking online, the proper name at FedEx for UN3481 is either:

    Lithium Ion packed with equipment
    Lithium Ion contained in equipment

    Try with...
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    Re: SR Web + Hazardous Materials Shipping

    OK....refer to the helpfile on how to turn on the option for Hazmat
    https://my.shiprush.com/docs/zfirm/EN-US/Default.htm#Reference/Settings/FedEx_HazMat.htm?Highlight=hazardous

    Once you have the...
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    Re: SR Web + Hazardous Materials Shipping

    Are you shipping lithium batteries that fall under the Lithium Exception with FedEx, or do you need to declare as specified hazardous materials?

    From the helpfile, regarding lithium and FedEx:...
  19. Re: Integration to my.shiprush.com stuck in logon loop, problem recently started

    Please try again. Development believes they found the issue and should be resolved.

    Thank you,
    SYSOPS
  20. Re: Integration to my.shiprush.com stuck in logon loop, problem recently started

    That is an internal reference.

    You can follow updates here: https://shiprush.statuspage.io/incidents/h9266t53wl4l

    HTH,
    SYSOPS
  21. Re: Integration to my.shiprush.com stuck in logon loop, problem recently started

    We are aware of this issue and development is chasing it, Case 77374

    We will update here when we have a solution in place

    Thank you,
    SYSOPS
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    Re: Shipping Multiple boxes to our clients

    The new UI is at this time a new "skin\view" more than anything else. It is to allow other functions that have been in the "wishlist"

    Thank you,
    SYSOPS
  23. Re: Upgraded From Magento 2.3.3 to 2.3.4 Shiprush No Longer Connects

    Please email into support at shiprush dot com with your ShipRush Web login email address and we can review further

    Thank you,
    SYSOPS
  24. Re: Using SCAN Form for USPS Priority and First Class

    Yes.....we are working on clearing that now. Thank you for the head's up

    SYSOPS
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    Re: Shipping Multiple boxes to our clients

    The new UI is available for you to use now. Settings | User Settings | General Settings

    Modern Interface

    We do not have the option for multiple packages in a single preset yet though.

    Thank...
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