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Thread: my.shiprush.com orders not appearing in Order Manager

  1. #1
    I'm working on a custom web store. I downloaded the example module and had no problem establishing the link between it and my.shiprush.com. I can see the sample orders there.

    I added the Test Store to the ShipRush Order Manger. The order manager connects to my.shiprush.com and gives the message "Processing Transactions." It processes the exact number of transactions I see in my.shiprush.com, but none of the orders are showing up in the order manager.

    I though it might be the date, but I've checked it several times.

    Any help would be appreciated.

    Jason

  2. #2

    Join Date
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    SYSOPS is offline
    How did you add the test store to ShipRush Order Manager?

    SYSOPS
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  3. #3
    I opened the Order Manager, clicked "Add Store" at the bottom of the first column. Then I selected "Connect to existing My.ShipRush store" button and clicked "Next". I selected the Test Webstore and then Next.

  4. #4

    Join Date
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    SYSOPS is offline
    That would be the correct way to connect. They should be in the Paid Folder. What is the date range you have set at the top of Order Manager? Set it to past week.

    Also, if you do a seach for an Order #, does it find that? Say, 2 I3OVZ0052

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5
    I tried the past week, and then even tried setting the date from 1/1/2011 to 1/1/2012.

  6. #6

    Join Date
    Apr 2004
    Posts
    16,499
    SYSOPS is offline
    It should have downloaded the orders. Please give a call into our Customer Service Group at 206.812.7874 as we would like to remote in with you and take a look to determine the issue.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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