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Thread: Priority Mail: Orders to Puerto Rico default to USPS First Class on Shipping Screen

  1. #1
    Pretty basic one, but when I have Priority Mail orders going to Puerto Rico (unsure but this probably affects other US commonwealths like the Virgin Islands) and I enter the shipping screen, the order defaults to USPS First Class for some reason, forcing me to double-check in case the order happens to be under 13 oz (we download our orders with templates that fit certain orders into Priority Mail.)

    Ebay is our eCommerce solution... if in need of screens, please let me know.

  2. #2

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    Screenshots would help us "see" the issue. What is your default value for domestic service under settings | shipping settings | shipment defaults? Are you mapping services from eBay to ShipRush Order Manager (under settings | ship method)?

    SYSOPS
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  3. #3
    Absolutely am mapping with no issues as of the latest version. Attached are two screens, demonstrating the issue. In the first is the queue, demonstrating that the order is USPS Parcel Post.

    On a normal order, the shipping screen will bring up USPS Priority as the default shipping service, as we don't actually use Parcel Post and ship all Parcel Post orders as Priority. However, the second screen shows that instead of Priority, the default service is in fact, USPS First Class.

  4. #4

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    Do you have a mapping setup in the settings? I would expect it say USPS Priority in the screenshot.

    SYSOPS
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  5. #5
    My shipping settings work like this:

    USPS Parcel Post (Order Screen) --> USPS Priority (Shipping Screen)
    USPS Priority (Order Screen) --> USPS Priority (Shipping Screen)

    The bug is that orders to Puerto Rico are not following the mapping, and instead are:

    USPS Parcel Post (Order Screen) --> USPS First Class (Shipping Screen)
    USPS Priority (Order Screen) --> USPS First Class (Shipping Screen)

    Does this better explain my predicament?

  6. #6

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    Hmmm,
    Couple additional things:

    - What does the order look like in eBay itself for the shipping method selected (screenshot would be great)
    - In my testing here, eBay treats Puerto Rico as an INTL address, so maybe this is causing the service to not map as expected. The item above will help us see the issue better (hopefully)

    SYSOPS
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  7. #7
    I will attach a screenshot of the ebay order screen... it confirms USPS Parcel Post and not Intl...Attachment 1285

  8. #8

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    I have asked development to review this issue, Case 30035

    Thank you,
    SYSOPS
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  9. #9

    Join Date
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    The next update to ShipRush will have this fixed. Probably be released in the next week or two.

    Thank you,
    SYSOPS
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