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Thread: No option for USPS small flat rate box

  1. #1
    No option for USPS small flat rate box from drop down list on Ship Rush for Stamps.com. USPS rate should be $5 flat rate but our options are limited to: Parcel, Letter, Large Envelope/Flat, Large Parcel, Flat Rate Envelope, Medium Flat Rate Box, Large Flat Rate Box. With Parcel rate, we overpay and with Flat Rate Envelope we underpay.

    Running ShipRush for Stamps ver. 9.5.0.46478

  2. #2

    Join Date
    Apr 2004
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    SYSOPS is offline
    I would suggest updating ShipRush to the current build, available here:
    http://www.shiprush.com/downloads/updates.shtml

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    That did it. But thought I was running current version as ShipRush website shows ver. 9.5 as current. Thanks.

  4. #4

    Join Date
    Apr 2004
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    SYSOPS is offline
    They are the same version (v9.5) but the build is newer. We release new builds of the same version to fix issues as they come up.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Okay - thanks. I'll try to keep current!

  6. #6
    I downloaded SR Stamps v. 9.6.0.49709 on 4/11/12, and I'm having the same issue -- no Small Flat Rate Priority Mail selection available. What's next?

  7. #7

    Join Date
    Apr 2004
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    16,781
    SYSOPS is offline
    What do you have available in the dropdown for Packaging?

    SYSOPS
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    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  8. #8
    With the Priority Mail service selected, I can pick from:

    Parcel
    Letter
    Large Envelope/Flat
    Large Parcel
    Flat Rate Envelope
    Medium Flat Rate Box
    Large Flat Rate Box

  9. #9

    Join Date
    Apr 2004
    Posts
    16,781
    SYSOPS is offline
    When you click on the dropdown, use your arrow key down and see if other items are there. If so, this is a video setting problem. More than likely you've changed your font size or DPI size causing the scrollbar to not display correctly.

    Is that warm?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  10. #10
    Oh for gosh sakes... NOW it's showing me a scroll bar. Must have been invisible before. :-)

    The listing order is kinda screwy, but I'm guessing I'm stuck with that?

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