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Thread: Trouble recreating FedEx labels.

  1. #1

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    zendude is offline
    Occasionally we need to recreate a label we just created. For example, there is a typo, or a customer has requested a last minute address change.
    We make the necessary changes and print the label. The label comes out fine.
    However, the ship alert email that is created does not change and remains the same as the first label printed in every detail, including the tracking number.
    Also, under the webstore tree, under "Shipped", it shows only one shipment for a recreated label, and its the original shipment with the original tracking number.

    We actually have no idea what the tracking number is on the final label as there seems to be no record of it.

  2. #2

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    SYSOPS is offline
    Can you tell us how you're recreating the label?

    And the ship alert email, is this an email from your shopping cart?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3

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    zendude is offline
    I go to the shipped area, and right click and select "Unmark as shipped". I then go to the "Paid" area and click on the shipment. I then change the address field as necessary and then click "SHIP"

    The ship alert is sent by Ship Rush
    Last edited by zendude; 02-09-2012 at 07:40 AM.
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  4. #4

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    SYSOPS is offline
    Any additional shipments should be available under the Shipments Tab. Open the order in question and check under the Shipments Tab.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5

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    zendude is offline
    Ok, I see them. When I right click one of them and click "Email", the email that is generated is different than the ship alert email. This email only has the tracking number and has no address info or any message.


    Update: I found it I add the columns for address, then it does show up in the email. But there is still no message
    Last edited by zendude; 02-09-2012 at 08:24 AM.
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  6. #6

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    The email from the Order Manager is completely different than the email for a shipment.

    If you have ShipRush configured to send Shipment Notification Email (settings | shipping settings | notifications), a new email will be sent out, either by ShipRush (if configured) or by the carrier for the new shipment.

    SYSOPS
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  7. #7

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    zendude is offline
    Yes, Ship Rush sends an email each time, but its the original email, with the original address info and the original tracking.

  8. #8

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    Which email do you have configured? Under Order Manager Settings | Email or under Shipping Settings | Carrier Account | Notifications?

    It really sounds like the Order Mangaer email is configured, which is not the one you want to use for this particular scenario.

    SYSOPS
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  9. #9

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    Under notifications, it has the "Shipping Carrier send email notifications". However, when I create a label, Shiprush sends an email shipment alert through my email client. It is this email alert that I have been referring to.

    This is configured under "Order Manager Settings", under General --> Email
    the radio button is checked "ShipRush uses your MAPI email client to send mail"
    and the check box "Auto email confirmation after shipment" is checked.

  10. #10

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    SYSOPS is offline
    OK. The Order Manager email will use the original tracking # assigned to the order. I would suggest switching to the Shipment Notification to ShipRush sends and turn off the Order Manager email, as your'e creating multiple emails to the customer.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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