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Thread: Feature Request eBay "Confirm" Number

  1. #11
    Got the update ... thank you. My columns have changed on the main screen that shows the shipments that need to go out. How do I customize the columns?

  2. #12

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    SYSOPS is offline
    You can right click in the orders area and select Customize Columns. Drag and drop the columns you want or don't want in the screen.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #13
    Strange ... yesterday morning the programs were actually putting FIRSTCLASS as the tracking number for large flat envelopes. Today, its not doing it anymore. I didn't update or change anything between yesterday and today. Any ideas? Do you know when we will have something permanent?

  4. #14

    Join Date
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    The FIRSTCLASS function was the fix to resolve this issue. I'd suggest rebooting the PC and doing a couple more shipments. If the issue persists, please browse out to C:\Users\Public\Documents\Z-Firm LLC\OrderManager\ebay logs\03_29

    Zip the content of that folder and email to support at shiprush dot com and we can review the logging between ShipRush and eBay.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #15
    Its still not working. I don't know how to zip those files but I did view one of them and it says "(eBay error) Tracking number already used. (21917230)" Apparently, ebay isn't gonna accept the same FIRSTCLASS as tracking number. Its wants a unique number like the old Shiprush for Endicia used to do. Can you make it do that? Thank you, Laura

  6. #16

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    Can you email the one file in question where you saw that error message? We are investigating this message from eBay, Case 30868.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  7. #17
    Not sure how to. But here's an exact cut/paste of the contents: (eBay error) Tracking number already used. (21917230)

  8. #18
    P.S. I went to C:\Users\Public\Documents\Z-Firm LLC\OrderManager\ebay logs\03_29, got a list of files and viewed one at random. Then I copied/pasted the contents of that file to you. Can't you browse to there and get it?

  9. #19

    Join Date
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    SYSOPS is offline
    I cannot browse to your computer. That's local to your own PC.

    The info you pasted should be good enough for now. I've added you to the case we have regarding this issue.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  10. #20

    Join Date
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    SYSOPR is offline
    We are working on this issue with eBay.
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
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