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Thread: Not connecting to Amazon

  1. #1
    Hi, I use ShipRush for Stamps and I'm able to get my eBay import, but have been unable to get my orders imported from Amazon. I have rebooted the machine and still no go.

    Any ideas?

    Update: It just started working. Who knows??
    Last edited by fox; 03-02-2012 at 08:21 AM.
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  2. #2

    Join Date
    Apr 2004
    Posts
    14,442
    SYSOPS is offline
    We have gotten several reports of issues with Amazon this morning.

    Please email into support at shiprush dot com the following log file:

    Browse out to
    C:\Users\Public\Documents\Z-Firm LLC\OrderManager

    Email OrderManager_AmazonMWS.log

    Thank you,
    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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  3. #3
    I'm having the same problem with not being able to connect to Amazon. Rebooting hasn't worked.

    This is my first issue. Everything has worked perfectly previously. Can you help me with this?

    Thanks.

    P.S. I've sent the file you'd requested of the other user too.
    Last edited by tpaterst; 03-02-2012 at 10:17 AM.
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  4. #4

    Join Date
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    SYSOPS is offline
    Amazon is having server issues. They need to resolve on their end. We've reported the issue to them. No ETA available.

    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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  5. #5
    Thanks a lot for the info.

  6. #6
    Quote Originally Posted by SYSOPS View Post
    Amazon is having server issues. They need to resolve on their end. We've reported the issue to them. No ETA available.

    SYSOPS
    The greater issue is that whenever any server issues are corrected, you still have to go to Shiprush and look up each order and copy each tracking number.

    Needless to say, I won't be shipping anymore today. 80 orders not uploaded is enough, the other orders will continue piling up.

    With shiprush, you get one chance to have a successful upload of shipped orders, any problems and you are in for a treat reconciling orders manually.

  7. #7

    Join Date
    Apr 2004
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    SYSOPS is offline
    The greater issue is that whenever any server issues are corrected, you still have to go to Shiprush and look up each order and copy each tracking number.

    Needless to say, I won't be shipping anymore today. 80 orders not uploaded is enough, the other orders will continue piling up.

    With shiprush, you get one chance to have a successful upload of shipped orders, any problems and you are in for a treat reconciling orders manually.
    Yes that is a current weakness. We are looking for ways to improve the upload procedure if the initial upload fails.

    Thank you,
    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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  8. #8

    Join Date
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    Location
    Seattle
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    SYSOPR is offline
    One way around this is to set up My.ShipRush for your Amazon store, then connect Order Manager to My.ShipRush.

    My.ShipRush automatically does retries to Amazon, etc, and solves for these issues.
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
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  9. #9
    I've set up my.shiprush, did the Amazon MWS linking, activated my shiprush in order manager.

    Nothing happens. I suppose I'm supposed to know to go to view shipments and right click and upload to shiprush.

    I tried uploading 2 years of shipments, can't handle it. I tried uploading 30 days of shipments, can't handle it. Finally upload 87 listed shipments, that takes about 3 per minute to get to my shiprush, so that was awhile.

    Now those orders are not doing anything on Amazon. This has been a long day of refreshing and my.shiprushing, right clicking and now it's going to be a long time locating which 87 orders out of however many unshipped amazon shows, are actually shipped and have left the building hours ago, searching for those people in order manager and finding the tracking numbers. Unfortunately, view shipments doesn't have order numbers or exporting.

    At the end of the rope here.
    Last edited by MDS; 03-02-2012 at 02:24 PM.
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  10. #10

    Join Date
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    SYSOPS is offline
    The suggestion from SYSOPR, is a "from here forward" suggestion. It will not solve any issues of upload errors experienced today with the previous setup with Amazon.

    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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