My smartpost labels print perfectly except for the USPS barcode is completely missing. The delivery confirmation and tracking number are there, but the barcode is not.
My smartpost labels print perfectly except for the USPS barcode is completely missing. The delivery confirmation and tracking number are there, but the barcode is not.
Are you printing to a Eltron\Zebra 2844?
SYSOPS
Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
Yes I am.
We have had reports that Smartpost doesn't print correctly to the older 2844 printers.
Options:
Update your printer to a newer ZPL Printer, like the ZP500 or GX420. You may be able to get an updated printer from FedEx as well.
SYSOPS
Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
Oh no! Replacing the printer isn't an option (I bought mine for $40 on ebay, new ones are $500). Do you know if the fedex ship manager software will print them?
That I do not know.
SYSOPS
Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
The 2844 printer has been around for a long long time. The older ones have a firmware problem that causes this issue.
- Probable solution: Update the firmware on the printer (contact Zebra for this info, you might have to get firmware update from UPS or whoever originally distributed that printer)
- Sure solution: Replace the printer. Either pick up a used ZP450 or ZP500, or you can get a brand new ZP450 for under $200 (email ShipRush customer service for the url)
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Awesome! Thanks. I'll try the update method.
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