FRUSTRATED! Return shipment keeps giving email error

[MHCRRA1]

Hi there,
I am fairly new to SR, been using it for about 4 months now. I am desperately trying to create a return for a shipment I sent out to a customer a couple of weeks ago. I have gone through the steps like the help file says to, created the new shipment, clicked the swap button and it shows everything is correct. When I click on ship, I get the following error....
FedEx server returned: "Invalid return shipper e-mail ID". [ship:8518]
I am trying to do an email return label. PLEASE HELP!!! This is driving me NUTS!!!!
Rob

[SYSOPS]

Do you have more than one email address in the email field? FedEx only allows for a single email address to be populated for Email Return Labels.

SYSOPS

[MHCRRA1]

Hi there,
Yes, that seems like it would be the problem. But for some reason I cannot get the email field to keep just the return customer's email. I even went in and unchecked all of the boxes for cloning me on the notifications, but it still adds my email after the customer's. How can I fix this????
Rob

[SYSOPS]

After you switch to Email Return Label, set the params of the shipment etc. Now you should be able to go into the Email Field and delete the ;youremail@domain.com from the field and process the shipment.

SYSOPS

[MHCRRA1]

Sorry, I must be missing something very simple....but no matter how many times or ways I delete the ;youremail@youremail.com from that field, as soon as I hit the ship button it sticks my email right back in there and gives me the error.
GRRRRRRR.......

[SYSOPS]

With the shipping form open, click the little ShipRush icon upper left and go to About. What is the version\build you're using?

SYSOPS

[MHCRRA1]

9.5.0.47741

[SYSOPS]

Ahhh yes. The issue existed in that build, where you couldn't delete the additional emails in the field.

Resolution:
Update your ShipRush to the current v9.6 from the website:
http://www.shiprush.com/downloads/updates.shtml

After updating, you'll be able to delete the additional email address and process the Email Calltag.

SYSOPS

[MHCRRA1]

That did it!!!!
THANK YOU so very much!!!
Rob

[SYSOPS]

Good to hear that we got you covered.

Have a good day,
SYSOPS