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Thread: International Shipment to Canada Still having problems

  1. #1
    I am trying to ship to Canada, I have went in to do my documents for customs. I have filled in the blanks that I could answer. Cause of the vaule is less the $600 USD. Then I dont have to do the SED. IT is unchecked. When I click ship it tells me that I have to enter a correct FTSR. This is somthign that is not needed. I have called FedEx to get this information to put in that spot and the code they gave me did not help either. Please Advise!?

    Thanks
    John-DLN

  2. #2

    Join Date
    Apr 2004
    Posts
    16,781
    SYSOPS is offline
    Right click on the ShipRush icon and go to Help | About.

    What is the version\build noted? If lower than 919, please download at:
    http://www.zfirm.com/downloads/asset...h_v4_FedEx.exe

    Apply that update and you should be able to ship correctly.

    Please let me know if that is not the case,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Oh Sorry This is after updateing this morning to the 919 update.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,781
    SYSOPS is offline
    Try to do the shipment again, this time do not go into the Export Documents area at all.

    Does it process correctly?

    You may need to print out an invoice copy from your accounting software for the shipment.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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