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Thread: Shiprush is changing the shipping price paid by customer on order in eBay

  1. #1
    Shiprush is changing the shipping price paid by the customer on the order details page in eBay after a shipping label is printed and the information is uploaded to eBay. I discovered this problem occurring occasionally several months ago but now it seems like it is happening on almost every transaction.

    Has anyone else experienced this issue? Any solutions?

    Thanks for your attention.

  2. #2

    Join Date
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    SYSOPS is offline
    Would it be possible to send us a few screenshots of the item in eBay before and after shipping where the price is being changed? We will certainly investigate this further.

    Send the email to support at shiprush dot com

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3

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    SYSOPR is offline
    Quote Originally Posted by Fausto View Post
    Shiprush is changing the shipping price paid by the customer on the order details page in eBay after a shipping label is printed and the information is uploaded to eBay. I discovered this problem occurring occasionally several months ago but now it seems like it is happening on almost every transaction.
    This would be a problem in the ebay system.

    Please reach out to the support email above directly so we can collaborate on getting it solved.
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
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  4. #4

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    ZF Case 30335
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    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
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  5. #5
    Thanks for your reply. I have emailed shiprush customer support as you requested. I tried to also upload the screenshots (pdf) here but it would not allow me. Please let me know if you need any additional information.

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