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Thread: estimated cost vs. estimated togal on shipment confirmation

  1. #1
    We are new to ShipRush and are working with our customer in setting up and using Ship Rush.

    We have an issue that we clearly see with UPS - we have a shipment marked as residential, the estimated cost comes at $10.68 - which is correct and but when we click on ship - the shipment confirmation comes back at $7.88.

    I notice that in the ShipRush window - if i unmark the Residential box - the estimate cost is $7.88,

    so it seems like the issue is when i click on Ship, it drops the residential flag.

    I have seem as well in the FedEx Ship Rush window - the residential flag does not always seem to hold.
    Last edited by BlueMoonInd; 05-23-2013 at 08:52 AM. Reason: update notes
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