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Thread: Uploading info to UPS

  1. #1
    When running the end of day, the computer will say the information has been uploaded, but the end of day report says PLD Pending and the UPS driver says the barcode dosen't scan. Any ideas on what would be stopping the information from getting to ups. It has worked before and now it just doesnt want to work.

    Thanks

  2. #2

    Join Date
    Apr 2004
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    16,802
    SYSOPS is offline
    Please search the ShipRush Server pc for shiprushserver.log and email that to support at zfirmllc dot com. That may indicate an issue, and what might be happening.

    Also, have you rebooted and make sure you turn of any possible firewall software (Microsoft, Norton, etc) on the PC and try the upload again. Does that change the status under the End of Day paperwork tab?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3

    Join Date
    Apr 2004
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    SYSOPS is offline
    Nothing in the log to indicate the issue. Next step:
    Settings | Shipping Settings | Advanced | System
    Choose to send diagnostic data via FTP

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  4. #4
    I sent the diagnostics data yesterday.
    Thanks

  5. #5
    have you had a chance to look through the diagnostic data?

    Thanks,

  6. #6

    Join Date
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    SYSOPR is offline
    Sorry for the slow response here.

    Yes, when you first posted we did review the data. But the uploaded data is from June. (Perhaps a different system is now your shiprush server pc ?)

    The most recent data we have on file from your site is through late August, and it is clean (all uploads OK).

    My guesstimate is that to pursue this further you should call in to tech support.

  7. #7
    I was wondering if we can try this again. Last time I sent you the log file, I was using the wrong computer.

    Thanks

  8. #8

    Join Date
    Apr 2004
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    SYSOPS is offline
    Please send the diagnostic data as outlined above. Please indicate when this has occurred and I will alert engineering.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  9. #9
    I sent the log file and diagnostic data. This has been occuring since July 11th

    Thanks,
    Tony

  10. #10
    I sent the log file and diagnostic data. This has been occuring since July 11th

    Thanks,
    Tony

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