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Thread: Close Day causes a catastrophic error message

  1. #1
    When closing the shipping day, reports no longer print, a catastrophic error message displays and the shipping records display a red icon. What can I do to eliminate the the message and resume printing?

  2. #2

    Join Date
    Apr 2004
    Posts
    16,778
    SYSOPS is offline
    Could we get a screenshot of the error of the full text? You can email a screenshot to support at shiprush dot com.

    Possible solutions:
    - Go into settings | shipping settings and verify that the paperwork printer is set to a valid printer
    - Make sure that the default printer in Windows is set to a paper printer, not a thermal printer

    Maybe a repair of the database(s) is needed. Please see this kbase article on how to run a repair:
    http://www.zfirm.com/knowledge_bases.../srxa-0251.txt

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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