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Thread: Fedex not available for a week?

  1. #1
    So I am wondering where the system has failed on this.

    I first installed ShipRush just over a week ago. On 5/5 I shipped about a dozen packages via Fedex with ShipRush, and another group with our normal methods. All of the packages I shipped with our normal methods can be seen in my FedEx history.

    However the full dozen or so packages that I used ShipRush for have never shown up. I can track those packages, and they have all been delivered. However if I look in the fedex.com website I see no record of me shipping them. I have created reports, I have searched the 'My History' part, nothing. The only place I haven't checked is our billing statements but they come via mail.

    I have seen multiple people mention that it can take 12 or 24 hours for data to show up in the Fedex system. But it has not been 12 hours, or 24 hours, or 48 hours, 72 hours. It is now 9 DAYS later. And I did not create these labels all at once, but created them over several hours using the different methods (individual, bulk shipping, etc).

    I can live with a short 12 or 24 hour delay. But this is ridiculous. Doe anyone have any suggestions? As I said, the packages did get delivered so something went right. Did I make a mistake? Was I billed, or billed properly? I need something that is reliable, this is a commercial tool not an infant's toy.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,852
    SYSOPS is offline
    You need to sign up for something called FedEx Insight:
    http://www.zfirm.com/Product_Documen...x_Insights.htm

    The FedEx website doesn't display all shipments made on your account, typically. The Insight tool allows you to see all.

    I can live with a short 12 or 24 hour delay. But this is ridiculous. Doe anyone have any suggestions? As I said, the packages did get delivered so something went right. Did I make a mistake? Was I billed, or billed properly? I need something that is reliable, this is a commercial tool not an infant's toy.
    The above is something that should be directed to FedEx if you have questions about it.

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3

    Join Date
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    SYSOPR is offline
    Insights gives all or most of the info you are looking for. Not sure about billing. Billing may only happen (on any system) when the invoice closes (weekly or biweekly, depending on the account).
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