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Thread: tracking number can not go back to magento

  1. #1
    Hello,

    I just installed the shiprush on magento.
    I can download the oder information and make it shipped from shiprush client.
    But after finish shipping, I checked the magento order information, it didn't show me this order has been shipped. and there is no tracking number.
    So my question is: Is there any troble shuting proces that I can fallow or I need change some settings in the "ShippingZSettings.php" file?

    Thank you

    Jason

  2. #2

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    SYSOPR is offline
    If the data moves one way... it should also move the other way.

    It can take up to four minutes for the tracking # to show up in Magento (so if you are super fast to look, and catch the system when it is at its slowest, you could see what you see).

    If the problem continues, please send your my.shiprush login email to support at shiprush.com and reference this thread.
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  3. #3
    Quote Originally Posted by SYSOPR View Post
    If the data moves one way... it should also move the other way.

    It can take up to four minutes for the tracking # to show up in Magento (so if you are super fast to look, and catch the system when it is at its slowest, you could see what you see).

    If the problem continues, please send your my.shiprush login email to support at shiprush.com and reference this thread.
    I check the order info on magento at lest one hour later.
    And I will send my shiprush info to the email you gave me .
    Thank you for your help!

  4. #4

    Join Date
    Apr 2004
    Posts
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    SYSOPS is offline
    Please also include the tracking # for the shipment in question.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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