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Thread: collect Fedex shipments

  1. #1
    How can I ship FedEx ground collect without having my customers account #? I can do it using FedEx Ship Manager.

  2. #2

    Join Date
    Apr 2004
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    14,257
    SYSOPS is offline
    Should be able to choose Collect from the drop down and process the shipment.

    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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  3. #3
    I can select collect, but I'm being asked for an account #. It is a required field and I cannot seem to proceed without one. It will not take my account number as it comes back with an error message.

  4. #4

    Join Date
    Apr 2004
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    SYSOPS is offline
    We are working on an update release to ShipRush that resolves this issue (the field is there, but not required).

    Please stand by,
    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
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  5. #5
    Thanks. Will that be soon/today as we have packages we need to ship?

  6. #6

    Join Date
    Apr 2004
    Posts
    14,257
    SYSOPS is offline
    If you wish to have the pre-release, please email in contact and company information to support at zfirmllc dot com.

    Thank you,
    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
    Reply With Quote

  7. #7
    I have installed the pre-release and that has taken care of my account number problem (thank you), but now I get the following error message "FedEx server returned error: Fedex Delivery Signature Options requested is not valid for this shipment (A000)."
    The delivery confirmation is set to Deliver without signature.

  8. #8
    This is not a residential address either.

  9. #9

    Join Date
    Apr 2004
    Posts
    14,257
    SYSOPS is offline
    Please provide us with the shipment type you are doing and any additional information about the shipment that may help us understand why this error is happening.

    Thank you,
    SYSOPS
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
    Reply With Quote

  10. #10
    I'm trying to ship ground (to a business address) with the payment type of collect. The data is coming from Quickbooks. I'm using version 4.0.0.993 which I downloaded this morning.

    I have 350 of these shipments to do today so your help is greatly appreciated.

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