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Thread: USPS rejecting 16 oz. First Class Parcels

  1. #1
    The post office has started rejecting our 16 oz. First Class Parcels. We had one customer that was charged extra postage on his end and the post office just returned two of our packages with notes saying they needed to be sent Priority Mail. Is there a size restriction that we are maybe going over? If not, is there some documentation we can show them that the postage is correct?

  2. #2

  3. #3
    Hello,

    The dimensional restrictions for First Class mail are actually the same as priority: Length + Girth must be less than 108in, so I don't believe that is the issue here. However, please keep in mind the weight limit for First-Class Parcel is technically 15.99oz. If your packages end up being 16.01oz or more, that would be over the limit, and would need to be sent as Priority, 17oz+.

    If that is not a concern here, I would suggest sending us an email to Info@ShipRush.com (some of this is delicate information) with the following details:

    -What is your Endicia account number?
    -Do you have any additional details/information from USPS exactly why the parcels were being rejected?
    -Can you give us the details of a package that was rejected - what weight you used, package dimensions, and how much you paid for it?
    -If you're able to reprint the label and send us a picture of it, that would be helpful as well.
    -What is the contact information for the post office you're using to drop off your packages? Address and phone number, at the least.

    We've run into similar issues before where some post office locations have out of date software, or procedure documentation. Given that there has been a pretty big rework of how USPS handles 13-16oz First Class packages this year, it may be that location is misinformed about pricing or weight limitations.
    Last edited by SYSOPE; 03-02-2016 at 09:04 AM.
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  4. #4
    The package sizes were 11 x 6 x 4 and the post office marked both as 15.3 ounces.

    Endicia acct # 1004384

    They just wrote on the labels the weight and that they needed to go Priority with a cost.

    Package was 11 x 6 x 4, used 16 oz as weight, paid $3.65

    Okolona Post office, 7400 Jefferson Blvd, Louisville, KY 40219

    I have attached a photo of one of the labels

    I'm going to the post office later, is there something I can show them that is proof that I can ship these First Class Parcel?
    Attached Images  

  5. #5
    Sounds like your post office is messing up. We estimate that they did not get the memo that 1st class pkg is now allows to 15.9 oz.

    One mo, we will post here the reg to show them.
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  6. #6
    Hah, some of the post office sites are not updated.... so they have a point...

    http://pe.usps.com/businessmail101/c...firstClass.htm

    >>>
    First-Class Mail

    Minimum Weight: None.

    Maximum Weight: 13 ounces (over 13 ounces, First-Class Mail becomes Priority Mail).
    <<<

    One min for us to find what you need...
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  7. #7
    FWIW, there are folks posting on ebay forums and other places with the same experience you describe here.

    Clearly a communication issue within the postal service.

    Here is one announcement from Pitney Bowes that most postal service would follow:

    http://www.pitneybowes.com/us/postal...ange-info.html


    >>>
    First Class Package Service (FCPS) services will be streamlined. If you ship small lightweight packages and want first-class service but don?t want to pay retail or Priority Mail prices, FCPS will now offer a single-piece category with no presort or volume requirement. Be sure to use the Intelligent Mail package barcode. The maximum weight for FCPS will increase from up to 13 ounces to up to 15.999 ounces. Packages weighing 1lb (16oz) or more need to be mailed using Priority Mail.
    <<<

    Still looking for something really clear from USPS itself.


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  8. #8
    OK, this is the last post on this.

    The bottom line: The post office messed up. On a number of pages on the usps site it still says that first class package tops out at 13 oz. And, to be fair, the 13oz rule has been around soooooooo very long, it is understandable if some postal folks don't yet know it has changed.

    But here is the definitive usps announcement: USPS Notice 123 ? Effective January 17, 2016

    Which you can see here: http://pe.usps.com/text/dmm300/Notice123.htm#2353764

    Relevant section below.

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  9. #9
    Yes, we see the confusion now.

    This is discussed here: http://www.ecommercebytes.com/cab/abn/y16/m02/i15/s03

    What is going on is that if you ship it at the counter, it IS limited to 13 oz.

    When you use ShipRush and on line systems, the limit is 15.9 oz.

    Bottom line: Avoid the counter.... (or educate the counter...)
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  10. #10
    Okay, thanks. Gonna head to post office now and try to argue with them.

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