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Thread: Account activation is pending

  1. #1
    I am trying to add an additional UPS account to ShipRush. I have 3 accounts that are working fine, but the 4th account that I am trying to activate is stuck at Account activation is pending.

    I processed a test shipment on the main account, voided the shipment and tried running end of day. I have the following error in ShipRushServer.log:
    10/19/2016 6:42:00 AM 11.0.8.3356 ERROR Send Mail transaction failed: Error 50510 (details: Unknown user [5001])

  2. #2

    Join Date
    Apr 2004
    Posts
    16,766
    SYSOPS is offline
    Do you do End of Day regularly? The error message would indicate that EOD hasn't been done in at least two months and the mailbox has been removed from the UPS servers.

    Please email the ShipRushServer.log file to support at shiprush dot com and we will review it more on this side.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    This is a test system, so we only run end of day when setting up new accounts. Sometimes we go months between adding new accounts. I have emailed the ShipRushServer.log file to support

  4. #4

    Join Date
    Apr 2004
    Posts
    16,766
    SYSOPS is offline
    That would be the issue. If a mailbox is dormant for 2 months, UPS will more than likely delete it from their system.

    Please see:
    http://www.zfirm.com/Knowledge_Bases.../SR3P-0019.txt

    This has steps for you to reset the database\accounts. You'll want to add your primary account back in, and then add the secondary accounts. Do the test shipment, void, EOD after. Recycle the ShipRush Service and restart ShipRush. Do another round of test, void, EOD. May have to repeat that process a couple times to get the secondary accounts active.

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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