This has worked perfect for weeks and now out of the blue this morning its printing stamps / international small sideways again on the label. I tried to do a update it did not fix it.
Could you send a screenshot of the label you're getting? support at shiprush dot com
And this is the desktop version, correct?
Oddly enough it started to work again about 2 hours later. No clue. Not sure if this makes sense but when its wrong it prints labels top to bottom but when its right it prints bottom to top, ie the labels are upside down coming out the printer but correct orientation on the paper. Its the desktop version.
Thank you for the followup.
If the issue does return, please do send us a picture of the label to support @ shiprush .com, include about what time the label was printed, and we will be able to investigate further.
Couple other questions:
In settings | shipping settings
What Printer Type is that set to?
Do you have an Other Forms print option?
If so, what kind of printer is that configured for?
So far we are unable to replicate the issue. Try the following:
Set it to Laser\Inkjet
Select a different printer
Set back to Entron Zebra 2844
Reselect the 2844 printer
Reprint a shipment (if you haven't voided it already)
Still turned sideways?
I don't, at least not yet.
The next time you see this happen, please do the following:
Browse out to C:\Users\Public\Documents\Z-Firm LLC\ShipRush
Grab a copy of ShipRushClientSettings_ShipRushUSPS
Zip that and email it to support at shiprush dot com and we can review what might changing in the file itself that controls the printing