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Thread: International / Stamp Printing wrong again on LP2844

  1. #1
    This has worked perfect for weeks and now out of the blue this morning its printing stamps / international small sideways again on the label. I tried to do a update it did not fix it.
    Regards
    Shane

  2. #2

    Join Date
    Apr 2004
    Posts
    16,102
    SYSOPS is offline
    Could you send a screenshot of the label you're getting? support at shiprush dot com

    And this is the desktop version, correct?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Oddly enough it started to work again about 2 hours later. No clue. Not sure if this makes sense but when its wrong it prints labels top to bottom but when its right it prints bottom to top, ie the labels are upside down coming out the printer but correct orientation on the paper. Its the desktop version.

  4. #4
    Thank you for the followup.

    If the issue does return, please do send us a picture of the label to support @ shiprush .com, include about what time the label was printed, and we will be able to investigate further.
    Have Questions? Ask the Z-Firm Knowledge Base: http://www.zfirm.com/support/knowledge_base.asp
    Reply With Quote

  5. #5
    Sideways again today just sent support a email
    thanks
    shane

  6. #6

    Join Date
    Apr 2004
    Posts
    16,102
    SYSOPS is offline
    Couple other questions:

    In settings | shipping settings

    Intl Items
    What Printer Type is that set to?

    Do you have an Other Forms print option?
    If so, what kind of printer is that configured for?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    Intl Items = Eltron Zebra 2844
    Other = Laser / Inkjet

    The label is not printing right again and I did not change a single thing.

  8. #8

    Join Date
    Apr 2004
    Posts
    16,102
    SYSOPS is offline
    So far we are unable to replicate the issue. Try the following:

    Intl Items
    Set it to Laser\Inkjet
    Select a different printer

    Set back to Entron Zebra 2844
    Reselect the 2844 printer

    Reprint a shipment (if you haven't voided it already)

    Still turned sideways?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  9. #9
    Yes that worked. Any idea why it keeps doing this?
    Regards
    Shane

  10. #10

    Join Date
    Apr 2004
    Posts
    16,102
    SYSOPS is offline
    I don't, at least not yet.

    The next time you see this happen, please do the following:
    Browse out to C:\Users\Public\Documents\Z-Firm LLC\ShipRush
    Grab a copy of ShipRushClientSettings_ShipRushUSPS
    Zip that and email it to support at shiprush dot com and we can review what might changing in the file itself that controls the printing

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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