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Thread: Invalid address

  1. #1
    We have a customer we ship to in Three Springs, PA 17264. Shiprush gives us a message that this is an "invalid city/state/zip". Out of desperation, I tried changing it to "3 Springs, PA 17264". That works, but it's ugly (and incorrect according to the locals).

  2. #2

    Join Date
    Apr 2004
    Posts
    16,502
    SYSOPS is offline
    Could you provide the full address? You can send it support at shiprush dot com if you do not want to post it here.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3

    Join Date
    Apr 2004
    Posts
    16,502
    SYSOPS is offline
    Is this the desktop version of ShipRush? Is this UPS Basic or UPS Pro? Also, what level of address validation is selected in settings | shipping settings | address validation?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  4. #4
    We are using single-user, desktop, UPS Basic. The "Validate all US addresses..." box is checked.

  5. #5

    Join Date
    Apr 2004
    Posts
    16,502
    SYSOPS is offline
    Thank you. We see the issue as well. We'll report the issue to UPS to get their address database used for their API updated.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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