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Thread: Shipping method doesn't change

  1. #1
    More irritating than anything. I have default set up as Home Delivery. If I do an address verification and it removes the check mark off residential , I think it should also update the method of delivery to ground but it doesn't and being old and forgetful I don't change it. Then I have to delete the order and redo it to make it ground

  2. #2

    Join Date
    Apr 2004
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    SYSOPS is offline
    Afternoon Joemc,
    Why not change the workflow a tad? Have it set to do address validation automatically and the default service as Ground? If the flag we get back from FedEx says residential, we'll switch it automatically in the background and you don't have to change any values on the screen.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3
    Does address verification actually access a Fedex database? If so, is it accurate?

  4. #4

    Join Date
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    SYSOPS is offline
    ShipRush uses the same address database for FedEx as you see at FedEx.com (their own). There will be instances where the validation is incorrect, but that can be found on all address validation systems. I would say it's at least 99%+ accurate.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5
    Seems address verification is either basic or robust - no middle ground? Changing the workflow is all right but still it should change as I suggested

  6. #6

    Join Date
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    Any address verification will set the Residential flag, if enabled. There are three levels of Address Validation, Basic, Robust, and Strict.

    Robust would be the middle ground.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  7. #7
    There are three levels of Address Validation, Basic, Robust, and Strict.

    I only have two, Basic and Strict

  8. #8

    Join Date
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    Where are you only seeing two options? What version of ShipRush are you running?

    This is what it looks like in desktop and web. Both have 3 options
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    This doesn't impact the residential check, as it is a setting on top of address validation, but you should be seeing the same thing.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  9. #9
    I have the latest version, and I do see the screen you provided but I cannot select Robust as an option

  10. #10

    Join Date
    Apr 2004
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    16,008
    SYSOPS is offline
    Touchy mouse click area. Click once to get focus and use your arrow key.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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