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Thread: SurePost Address Length

  1. #1
    We have experienced a UPS SurePost issue similar to what is reported in this earlier post:
    http://forums.zfirm.com/showthread.p...ress+truncated

    We are on build: 11.0.8.7313 and using with StoneEdge.

    Any assistance would be appreciated.

    Thanks,
    Paul

  2. #2
    The first step is to dial up the shipment interactively in ShipRush, and see if you can see the label truncation issue.

    If you can, please submit to support@shiprush.com, w appro screen shots and label shots, we are happy to engage.
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  3. #3
    The requested info has been sent.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,076
    SYSOPS is offline
    Case 58496 created to review further.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5
    Hello - Can you let me know if this issue has been investigated/resolved?

  6. #6

    Join Date
    Apr 2004
    Posts
    16,076
    SYSOPS is offline
    Sorry, it appears that the case slipped through the cracks for development. I've re-assigned the case back to them for review.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  7. #7

    Join Date
    Apr 2004
    Posts
    16,076
    SYSOPS is offline
    It has been investigated and is fixed in v12 of ShipRush. As you are using Stone Edge, you'll want to make sure their application supports the latest v12 of ShipRush. I am not able to get a fix into the older version of ShipRush.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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