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Thread: Connection issue between the scale PS90 and Shiprush

  1. #1
    Hi all,

    I am having issue connecting PS90 scale with Shiprush. The scale is connected (not sure if it is properly connected) but the reading is not passed to Shiprush.

    The scale is connected to the local machine (192.168.104.204) and the Shiprush program is running on the server (198.179.201.28). The connection is through Remote desktop.
    Since the connection was lost around two weeks ago I am assuming the server and the scale was talking before.

    1) The port configuration is opened on the remote desktop. The port access is checked so the server should be able to detect the scale.
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    2) On the UPS Shiprush program Setting -> Shipping settings -> Scales -> Test.
    It shows "Unable to test the scale "Mettler Toledo PS90 (2FFairbanksPlugIn.dll) Scale not found on this port. Please correct the port setting" as shown on the below picture:


    If I test the scale connection I can see the COM3 port in the configuration but the test is still failing.
    Test error message: "Scale not found on this port. Please correct the port setting."
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    Is there any way I can get the scale connected again so the reading of the scale will passing to Shiprush when shipping? Did I miss something?
    Please help!

    Thank you.
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    Last edited by pwu0083; 05-25-2017 at 02:34 PM.
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  2. #2

    Join Date
    Apr 2004
    Posts
    16,416
    SYSOPS is offline
    Is this a serial scale or USB scale?

    With terminal server in the mix, it gets difficult to troubleshoot. If serial, try with the other ports listed in ShipRush. Maybe the TS environment is porting it differently than before.
    Do note that serial scales are no longer supported by ShipRush.

    If this is USB, please change the scale type in settings to the USB option. It should still exist in v8 of ShipRush (which is also no longer officially supported)

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3
    Quote Originally Posted by SYSOPS View Post
    Is this a serial scale or USB scale?

    With terminal server in the mix, it gets difficult to troubleshoot. If serial, try with the other ports listed in ShipRush. Maybe the TS environment is porting it differently than before.
    Do note that serial scales are no longer supported by ShipRush.

    If this is USB, please change the scale type in settings to the USB option. It should still exist in v8 of ShipRush (which is also no longer officially supported)

    Thank you,
    SYSOPS

    Hi,

    Thank you for the quick response. I checked the scale ant it is using the serial port with USB adapter. On the local computer there are a lot of COM port option but if I fix the device using COM3 it shows COM3 on Shiprush. I am assuming the Shiprush is detecting the scale. The port configuration is the same on both local and the server.


    May I have more detail in the below since you mentioned there is an option for USB? I would like to give it a try. Please specify the step to configure the USB Option.
    "If this is USB, please change the scale type in settings to the USB option."

    Thank you

  4. #4
    Quote Originally Posted by pwu0083 View Post
    I checked the scale ant it is using the serial port with USB adapter. On the local computer there are a lot of COM port option but if I fix the device using COM3 it shows COM3 on Shiprush.
    We apologize, but such a setup is not supported by ShipRush. (It may be possible to make it work, but we don't offer support for such a setup.)


    The only supported scales are scales w USB built in, as listed here:

    http://www.zfirm.com/Product_Documen...le_support.htm
    -----------------------------------
    Blog: http://forums.zfirm.com/blog.php
    YouTube: http://youtube.com/shiprush
    Knowledge Base: http://shiprush.com/kb
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